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How Can the ITIL Maturity Model Benefit Our Organization?

Written by Greg Smith , originally posted in OwlPoint News , September 14, 2021 What is the ITIL Maturity Model? The ITIL® Maturity Model is a tool used to objectively and comprehensively assess an organization’s service management capabilities and the maturity of the organization’s   Service Value System (SVS) . AXELOS is about to release the new ITIL Maturity Model which OwlPoint – the most tenured AXELOS Consulting Partner in the US – will use to assess clients’ service management capabilities. Why would an organization need an ITIL assessment? There are three main reasons an organization would want to have an ITIL assessment performed: To achieve a desired level of certification and/or meet contractual obligations, they must meet a pre-defined level of maturity and capability. They have undertaken a Service Management implementation or improvement initiative and need to validate the project goals have been met. They are preparing to undertake a Service Management implementation or

The ITIL Maturity Model

Most organizations, especially service management organizations, strive to improve themselves. For those of us leveraging the ITIL® best practices, continual improvement is part of our DNA. We are constantly evaluating our organizations and looking for ways to improve. To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System , Continual Improvement .   AXELOS has updated the ITIL Maturity Model and is offering new ITIL Assessment services. This will enable organizations to conduct evaluations and establish baselines to facilitate a continual improvement program. A while back I wrote an article on the importance of conducting an assessment . I explained the need to understand where you are before you can achieve your improvement goals. Understanding where you are deficient, how significant gaps are from your maturity objectives, and prioritizing which areas to focus on first are key to successfully improving. One method many organi