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Showing posts with the label Lisa Schwartz

Celebrating 21 Years of ITSM Academy

This January, ITSM Academy proudly celebrates 21 years, and we couldn’t be more excited to share this incredible milestone with our extended community of learners, partners, and ITSM professionals. When we launched in 2004, our vision was both simple and ambitious: to create a space where IT service management professionals could come together to learn, grow, and thrive. Over the years, that vision has transformed into a vibrant reality, made possible by the trust, support, and dedication of everyone who has been part of our journey. As we mark 21 extraordinary years, we take this moment to reflect on the milestones achieved, the memories created, and the magic that continues to inspire us. From the very beginning, ITSM Academy has been built on a people-first foundation. We’ve always believed in the transformative power of education—not just to advance individual careers but to drive organizational success and innovation. Along the way, we’ve been honored to witness countless “aha!” m...

Franny the Flamingo

Recently I asked Lisa Schwartz , "Why is the flamingo ITSM Academy's mascot?"   "Franny has a long history at the Academy . At our very first conference, we were just two ladies with a dream, traveling to Long Beach CA for an early it SMF show. The frame to our booth came - think silver scaffolding - but the beautiful art panels I designed and ordered, didn't arrive on time.   Time travel to 2023 to read about Franny's 19th birthday party in Vegas! Because we are in South Florida, our booth theme was Beach, and the giveaways were koozies, beach balls, etc. I also had ordered a somewhat sizeable inflatable flamingo, which I bought because it was 50% off.  Well, we just had the silver scaffolding, so what's a girl to do?  I blew up all of the inflatables, including the flamingo,  who we immediately named Franny.  I shoved the beach balls into the silver frame and hung Franny from the top, using a conference lanyard.* Thinking, Klassy with a K ...