By Donna Knapp  and Lisa Schwartz For years, people , process , and technology (PPT) provided a widely recognized framework for balancing and integrating the components needed to achieve effective performance and outcomes. In the ITIL v3 Service Design publication, this perspective expanded to the four Ps: people , processes , products , and partners . ITIL 4 developed these ideas further through the four dimensions of service management. ITIL (Version 5) carries the same four dimensions forward into digital product and service management, emphasizing their importance throughout the product and service lifecycle. The four dimensions are: Organizations and people Information and technology Partners and suppliers Value streams and processes These dimensions provide complementary perspectives for managing digital products and services. They apply across the ITIL Value System, including its management practices and the activities through which products and ser...

Originally posted on owlpoint.com , June 15, 2020, and written by Mark Blanke , CEO of Owlpoint, and Chairman of The CIO Initiative The Four Dimensions of ITIL 4 and the Changing World of Work Recently Twitter CEO Jack Dorsey announced his employees could continue working from home “forever.” Knowing some people like an office environment, Dorsey is keeping the door open for those who want to return to the workplace. But ultimately, he is leaving it up to each employee to decide what they want to do. Dorsey’s statement follows reports that Fortune 100 corporations, including JPMorgan, Facebook, Capital One, Amazon, Microsoft, Zillow, and others, are extending work-from-home policies. Post-COVID-19, having employees in an office environment can be a sticky proposition. What if someone falls ill and infects others? What if a valued employee simply doesn’t want to come in – ever? What if half of your office space is continually empty? This leads to another question – why rent expen...