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Showing posts from February, 2009

Allstate's Catherine Brune talks about what IT should -- and shouldn't -- do in a recession

Interesting. The Wall Street Journal today (FEBRUARY 17, 2009), published an interview with Allstate's CIO Catherine Brune. The topic is "What IT should -- and shouldn't -- do in a recession."

In the article, entitled Shifting Priorities, Brune discusses the importance of having a Process Improvement Program (they use ITIL) in place, especially in a down economy. She is quoted, "Don't ever take your eye off continuous improvement."

To read the article... http://online.wsj.com/article/SB123447763114179467.html

How to Move Beyond the CMDB in ITIL Version 3

eWeek published a pretty informative article today: How to Move Beyond the CMDB in ITIL Version 3. "ITIL Version 3 introduces a Service Knowledge Management System (SKMS) whose goal is to provide meaningful information, knowledge and wisdom to appropriate IT or business users for quality decision-making." In the article, Knowledge Center contributor Linh C. Ho explains how the Service Knowledge Management System is achieved and how it relates to the CMDB. The article covers....How to Move Beyond the CMDB in ITIL Version 3How the SKMS Works Why the SKMS is Significant

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