I realized recently that while many organizations and jobs require ITIL certification, few say why. I've thought about it, and here is what I came up with... The reasons behind this requirement are multifaceted and deeply rooted in ITIL practices' benefits to an organization. Standardization and Best Practices ITIL provides a set of standardized best practices for IT service management (ITSM). This standardization ensures that all certified professionals have a consistent understanding of IT processes, leading to more efficient and predictable outcomes. By implementing ITIL, organizations can align their IT services with business needs, reducing waste and increasing value delivery. Enhanced Service Delivery One of the core objectives of ITIL is to improve service delivery. ITIL-certified professionals are trained to optimize IT services, ensuring they meet the expectations and requirements of customers. This leads to higher customer satisfaction and retention, as well as...