Allstate's Catherine Brune talks about what IT should -- and shouldn't -- do in a recession

Interesting. The Wall Street Journal today (FEBRUARY 17, 2009), published an interview with Allstate's CIO Catherine Brune. The topic is "What IT should -- and shouldn't -- do in a recession."

In the article, entitled Shifting Priorities, Brune discusses the importance of having a Process Improvement Program (they use ITIL) in place, especially in a down economy. She is quoted, "Don't ever take your eye off continuous improvement."

To read the article...


Popular posts from this blog

What is the difference between Process Owner, Process Manager and Process Practitioner?

How Does ITIL Help in the Management of the SDLC?

The Difference between Change and Release Management

Search This Blog