eWeek published a pretty informative article today: How to Move Beyond the CMDB in ITIL Version 3.
"ITIL Version 3 introduces a Service Knowledge Management System (SKMS) whose goal is to provide meaningful information, knowledge and wisdom to appropriate IT or business users for quality decision-making."
In the article, Knowledge Center contributor Linh C. Ho explains how the Service Knowledge Management System is achieved and how it relates to the CMDB. The article covers....
- How to Move Beyond the CMDB in ITIL Version 3
- How the SKMS Works
- Why the SKMS is Significant