Trends Influencing the Service Desk

Trends such as mobile computing, consumerization (also known as bring your own device (BYOD), and cloud computing are having a dramatic impact on the service desk and present great opportunities for discussion within your organization.

Considerations for the Service Desk and other IT support teams: 
  • How does service catalog management support these trends?
  • What about SACM and change management?
  • What improvements might need to be made to incident and problem management and request fulfillment?
  • What role does the service desk play in all of these processes?
  • How does the service desk interface with business relationship management and service level management relative to these trends?
The future is now.


Popular posts from this blog

What is the difference between Process Owner, Process Manager and Process Practitioner?

How Does ITIL Help in the Management of the SDLC?

The Difference between Change and Release Management

Search This Blog