I was recently asked about companies that have made improvements and/or had significant transformation as a result of disruptive processes. The one that I am familiar with is Netflix and their philosophy of injecting failure into the production environment to ensure systems are fault-tolerant and how they continually test their ability to survive “once in a blue moon” failures.
Introducing Chaos Engineering - Netflix Simian Army
I did some additional Google searches: “Disruptive improvements” & “Improving your IT services in a disruptive way”. I think the following sites and resources provide more insight:
- Disruptive Business growth steps – Dow Corning
- IPhone success: Disruptive innovation and continuous improvement
- Disruptive technologies: Advances that will transform life, business, and the global economy
- Disruptive Innovation – Third Degree
This book has additional information as well: The Innovators Dilemma, by Harvard Business School professor Clayton Christensen.