Your Comfort Zone is NOT Comfortable

We have all heard mantras and messages like “If it’s not broke, don’t fix it”. Some might still cling to values like “We have always done it that way” but great leaders in contrast will see a different vision and say “There is a better way to do this”. IT service providers in today’s industry need to get uncomfortable. This is especially true for executive management. Some of the best leaders in the world make it their business to experiment, get creative and challenge the status quo.

Whether your needs and interests correspond with the early stages of innovation, like education and professional enhancement, or at a later stage like funding and business development, Innovation is key and cannot be propagated by cynics whose horizons are limited by the obvious realities. So how do we manage the naysayers?

Successful DevOps, Agile, ITIL and ITSM all require cultural change. One thing we can all agree on: Change is Hard. However, with the right knowledge your team can be guided to become enthusiastic agents of change.

Organizational Change Management (OCM) helps to support, encourage and educate people throughout change in an effort to:
  • Maximize benefits of the change
  • Minimize the risks
  • Institutionalize the behaviors
In order to ensure success CIO’s and their peers will need to gain valuable knowledge about human dynamics and best practices for leading successful change. Executives and IT Staff alike should prepare to roll up their sleeves and build tangible assets to support business and IT alignment.

Delivering effective IT services is more about changing the way people think and behave than designing and implementing processes. Focus on behavior and culture will shift.


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