I remember reading a quote “Every business today is a technology company” or something close to that. As we move from business-IT alignment to business-IT integration and now convergence, it is becoming more and more critical to understand and manage both the business and IT capabilities so that integration of the business strategy, IT strategy and the IT portfolio are seamless. In today’s business climate it is imperative that the IT organization not only understand what the business strategy is, but be able to initiate and deliver services that not only support it, but help to shape it. The Business Relationship role, process and capability is integral in making that happen.
One of the tools that can be engaged to help facilitate this convergence is the “Business Capability Roadmap. It is made up of three key components:
- Roadmap Business Capabilities: Identifies how business capabilities need to change to achieve defined strategies.
- Roadmap Enabling Capabilities: Identifies how provider capabilities need to change in order to underpin new business capabilities.
- Assess Enterprise Opportunities: Explores how new provider capabilities will be engaged across the enterprise.
The benefit that the organization derives from this activity is that we understand where the business is taking key capabilities over the next 3 to 5 years so that we can appropriately support its strategic objectives. We can then ally business and provider processes, information, services and technology to a common vision and mission. This will accelerate strategic thinking versus short term thinking. It drives the conversation forward to increase understanding between the business and the provider which results in the ability to identify enterprise opportunities more quickly allowing us to be more agile in the delivery of new or improved services.
For more information please see http://www.itsmacademy.com/brmp