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Showing posts from January, 2018

Digital Ingenuity

It is official.  All service providers are or soon will be going through some form of digital transformation. As you begin to transform be sure to take into consideration the Values of DevOps, Agile Service Management, Lean and ITSM.  They each have beneficial results and each dovetail together to ensure that the service provider can move fast, change on a dime to meet dynamic requirements, and also be able to deploy into an antifragile stable environment.  Business transformation can appear to be daunting.  Sometimes it is somewhat of a labyrinth, involving a constant need for collaboration and engagement between customers, business partners and Information Technology functions. All are required for proper strategic vision and operational execution. That is likely not news to you.  We KNOW that is required and yet there are many service providers that still today need to bridge the gap between Business, Development and Operational teams.  When setting expectations for a Digital trans…

WARNING! The Titanic is Sinking! Service Providers… Stay CALM & Share!

(DevOps VALUES revisited) We used to talk about the rate of demand for change and how that was forcing service providers to change course.  Service Providers are the current Titanic.  Many believe that they are invincible.  The iceberg today is multifaceted. It is not only speed and quality but the challenge of dynamic business requirements, complexity of new services and rigid silo’s. These all add to the depth and potential threat of this new iceberg.  To avoid sinking, Service Providers must consider the DevOps values and stay C A L M and Share!  There are five DevOps values that will help us avoid the iceberg.  These values include:
C - Culture A rigid, “We have always done it this way” culture will break your capability to steer the ship in the direction that you must go to avoid the iceberg.  A Cultural shift will steer your ship in the right direction.  Those shifts include Shift Left Culture– Getting representation for change, compliance, security and operations engaged early i…

The Top Benefits of ITIL

Stronger alignment between IT and the business:
Historically IT has not been a participant in helping to create business strategies, it was normally in the role of supporting them. Recently, with the speed of innovation impacting businesses position in the marketplace, IT has been playing a greater role in helping to develop that business strategy. The ITIL framework enables IT to act as a service provider and become a core and more strategic part of the business. Pre-defined processes and best practices from the ITIL framework enable businesses to react quickly to today's rapidly changing technology landscape, focus on innovation and ultimately keep customers satisfied.
Improved service delivery and customer satisfaction:
Event, incident and problem management processes included within the ITIL framework enable businesses to review performance, perform root cause analysis, resolve issues and through problem management, prevent future incidents from occurring and allows us an end t…

The ITIL Practitioner – Relevant and Required Today

What are the challenges that every CIO, CEO or service provider faces? EVERY Service provider today must move BIGGER, BETTER, MORE… FASTER than ever before and do it at the LOWEST COST possible! We used to speak about the rate of change and yes that is still increasing. The rate of change is only one of many aspects that present challenges that must be considered, others include:
Dynamic Business Requirements - We do not even get started with the deployment and the requirements are changing. This can no longer be an excuse for overruns. The service provider must expect this and have the people, process and technology in place to respond quickly to these expected changes.
Transformational Change – A transformational change is designed to be organization-wide and is enacted over a period. Transformational change and this culture shift will result from a change in the underlying strategy and processes. This includes strategic transformations for DevOps initiatives, Agile or the embracing o…

DevOps Leader

"Culture eats strategy for breakfast." Peter Drucker
Every company wants to behave like a software company.” Sanjay Mirchandani

As the business environment continues to evolve and change, an adoption of a digital-first mindset is taking place in boardrooms across the globe. Today’s organizations face a never-ending torrent of change from the dynamics of global economics and competition, to the ever more rapid advancements in technology. These can be perceived as both an opportunity and a threat. The ability to adapt and innovate rapidly in this environment has become a core organizational competency. 
Adoption of DevOps can bring about those needed changes that allow an organization to remain competitive in today’s market space. A successful DevOps transformation begins with a value stream map which can allow us to see a time diagnostic of our delivery lifecycle. This flow-based representation gives us an end to end view of how the work is currently being done. From this, w…

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