It is official. All service providers are or soon will be going through some form of digital transformation. As you begin to transform be sure to take into consideration the Values of DevOps, Agile Service Management, Lean and ITSM. They each have beneficial results and each dovetail together to ensure that the service provider can move fast, change on a dime to meet dynamic requirements, and also be able to deploy into an antifragile stable environment. Business transformation can appear to be daunting. Sometimes it is somewhat of a labyrinth, involving a constant need for collaboration and engagement between customers, business partners and Information Technology functions. All are required for proper strategic vision and operational execution. That is likely not news to you. We KNOW that is required and yet there are many service providers that still today need to bridge the gap between Business, Development and Operational teams. When setting expectations for a Digital transformation prepare for disruption. Disruption, in this case, is exactly what you want to see.
Status quo will not get us there. Creative, forward-thinking individuals will need to step up and lead the charge to set visions that will disintegrate the existing landscape and replace it with new possibilities that are boundless. Tactical plans will follow only if we help our IT professionals and practitioners with digital dexterity.
A 2017 Gartner Report indicated that ”Digital dexterity efforts must align with enterprise architecture to coordinate strategic plans, organizational goals, business outcomes and capability models that span IT and related business initiatives. In a similar vein, digital dexterity efforts are most successful as part of a sustained digital workplace program that boosts employee engagement and agility through a more consumerized work environment.
We examine below the four elements of building a sustained commitment to deliver digital business results via workforce digital dexterity. These elements are:
- Talent — Designing digital literacy initiatives that recognize, and build on, individual personalities, interests, skills and roles.
- Planning — Building a sustainable operational strategy for digital dexterity.
- Culture — Creating a workplace culture that values and rewards digital dexterity initiatives.
- Tools — Exploiting a variety of digital dexterity education services.
Digital ingenuity is required by service providers to integrate a cohesive effort. The reality is that communication, education and collaboration will trump every other aspect of a digital transformation. If you are not seeing results today perhaps it is time to consider such a strategy and promote digital ingenuity with a digital workplace education program.
For more information Educate & Inspire