Some IT executives and practitioners still believe that Agile is the way to success for
transformation.
Some IT executives and practitioners will argue that ITIL is the way to go.
Some will say LEAN
should be the approach to ensure success.
Oh, you say, “they are all wrong?” Perhaps you think DevOps and Continuous Delivery is the silver bullet?
Well guess what? You are all
right. The truth of the matter is that
no one best practice or method stands alone.
There are far too many examples of how this trinity of LEAN, Agile, and
ITSM enable DevOps for digital transformation.
ITIL’s Continual Service Improvement (CSI) Approach - Iterative ongoing continual service
improvement is at the core of every Service Management Principle. The concept
of ‘adopt and adapt’ involves adapting best practices to an organization's
circumstances, needs, goals and objectives. Using Agile
and Scrum will help increase your velocity. LEAN will help to remove waste to
help with the ongoing ITIL Continuous Service Improvement approach. And let’s not forget DevOps for an integrated
approach all the way through.
ITIL’s
Metrics and Measurement Best Practice - Key to good
metrics and measurement is ensuring that what we measure is linked to the needs
and goals of the organization. The use
of the ITIL vision to measurement
trail is part of both metrics and measurement and the
CSI approach. To move from “Where Are We Now?” to “Where do we want to be?”
perhaps it would be good to use LEAN to get rid of all the irrelevant metrics
and reports and then use Agile/Scrum to gradually improve and evolve for new never
before thought of metric systems. All
along ITIL Best Practice and the ITIL Practitioners “Nine Guiding Principles”
will help to keep you on target.
ITIL
Practitioner Nine Guiding Principles
· Focus on Value
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· Work holistically
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· Be transparent
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· Design for Experience
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· Progress iteratively
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· Collaborate
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· Start where you are
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· Observe directly
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· Keep it simple
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Consider the culture of your organization and its use of
ITIL’s CSI Approach and these principles.
You are not likely get the results you expect from any one methodology
without them. Feel free to respond to
this and tell us your ideas and examples for how Agile, LEAN, DevOps and ITIL
can dove tail together to optimize efforts for ongoing service evolution.
And… Don’t forget to Educate and Inspire!
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