DevOps and ITSM Required

Organizations adopting DevOps culture and practices are able to deliver high-quality products faster and therefore the business can deliver value to customers faster. You sometimes hear that DevOps and ITSM aren’t compatible. An IT professional attending the ITSM for DevOps course said “Everything would be OK if we could get change and compliance people out of the way!” Sound familiar? The reality is that high-performing organizations aren’t achieving success without ITSM processes. In today’s digital world organizations are performing ITSM processes Understanding Agile Service Management is key to ensure agility across the entire lifecycle. These high performers streamline, integrate and automate the process into the DevOps pipeline so that people don’t even realize that they are executing ITSM processes. We can not optimize DevOps without them and we can not accelerate our ITSM processes without DevOps.

In an enterprise, DevOps doesn’t eliminate the need for controls and data. Regulatory controls and audits still exist and risks and impacts must still be managed. ITSM DevOps introduces ways to achieve both speed and control while driving value across the IT value stream.

Let’s face it, ITSM processes have – at times – a reputation for being heavy handed and bloated. They can also be a constraint in the IT value stream; particularly in organizations adopting Agile and DevOps practices. Service Providers need to learn pragmatic approaches for streamlining and automating existing ITSM processes and for handling compliance as code. We need to learn how to accelerate and modernize IT service management (ITSM) processes.

Currently, 68% of organizations have begun to adopt, or plan to adopt within the next two years, DevOps which is a cultural and professional movement that stresses communication, collaboration, integration and automation. DevOps enables organizations to deliver great business value without sacrificing reliability. The best way to adopt DevOps is to embrace Agile Methodology to apply SCRUM principles to your Service Management initiatives. This makes your processes lean, faster and more secure. Go ahead and take the next logical step.

For more information please see the DevOps Campus section on our website.


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