ITIL 4 and VeriSM

I was recently asked about VeriSM and ITIL4, and how they fit together...

VeriSM aims to elevate service management to the enterprise level. Like ITIL 4, it advocates leveraging Agile, Lean, DevOps, ITSM, etc. as needed to achieve enterprise goals. It also emphasizes understanding emerging technologies and their influence on business and service management. VeriSM introduces the management mesh as a way to bring those concepts together and determine what is required to achieve organizational goals. As the focus is on enterprise service management, the aim is to take service management principles and concepts out of IT and extend them to other parts of the enterprise; specifically in the context of digital transformation. VeriSM introduces a value chain but does not introduce any specific service management processes.

ITIL 4 also aligns with Agile, Lean, DevOps, SIAM, etc. and aims to modernize IT service management in an effort to enable digital transformation. To quote the book, "ITIL 4 reshapes established ITSM practices in the wider context of customer experience, value streams, digital transformation and systems thinking, as well as embracing new ways of working, such as Agile, Lean and DevOps."

ITIL 4 introduces a service value system, service value chain, and elevates what we historically knew as processes to the greater concept of practices, where there is an understanding of the need to consider all 4 dimensions of service management.

Click to learn more about ITIL 4 and VeriSM.


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