According to ITIL 4 best practice, Service Continuity focuses on events that would impede business operations so drastically that it would be considered a disaster. Other events that have a less significant impact to the business might be considered as an incident to be managed through the Incident Management Practice or the Major Incident Management Practice. This means that there are different levels of importance and that the distinction between what is a normal incident, major incident or one that might require disaster recovery must be predefined and agreed upon. Documentation then must include clear thresholds and triggers to provoke the appropriate response and recovery into action without delay and additional risk. There is no question that your organization is increasingly dependent on services that are tech-enabled. The need for resilient solutions are critical to success. A combination of business planning as well as being proactive with security, incident and proble