Digital and Cultural transformation is survival. Every living breathing moving service provider today is challenged to innovate and radically rethink the way that they deliver value. All services that create value are supported by technology. Creating, expanding and improving IT Service Management is not only beneficial but is critical for our future.
ITIL 4 has improved upon and modernized an approach to service management with proven best practices that support a systems approach to the entire value system. As service providers, we must be able not only to deliver a product at the speed of light but must also be capable to ensure a resilient and anti-fragile environment. These improved upon best practices for all aspects of service management give organizations the ability to balance the need for stability and operational agility with increased velocity.
Shatter the Silo’s, get real support from your DevOps, Agile and Lean investment. Ensure service management success and consider ITIL 4 best practices for ALL Transformations. Succeed without reinventing the wheel! Bring it all together and keep the momentum going!