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Showing posts from February, 2020

Why We Must Transcend Silos

Survival - For a service provider to survive in today’s fast-paced delivery environment they will likely need to move away from old ways of doing things. We hear things like; "Terms matter", "Shift your thinking!" or "Shift the focus!" and "CHANGE the CULTURE!".  It is becoming more evident than ever that our organizational structure including silos could be an impediment.

Structure – An organization’s structure impacts how work gets done. Structure influences the actual product and service architecture. Some organizational structures even have siloed within silos. 
Structure matters. Silos can fracture the velocity of delivery and the quality of what is delivered. We can transcend silos! ITIL 4 Foundation or the new DevOps Leader certification classes are a good place to start learning new and better ways for the conversion of demand to value for service providers.

Considerations for Transcending Silos
Measurement – High performing IT organiz…

SRE Is the Most Innovative Approach to ITSM Since ITIL

Originally published on DevOps.com, written by Jayne Groll, CEO of DevOps Institute

For over a decade, ITIL has been the leading ITSM framework adopted by enterprises across the globe. So, what is driving a rapidly increasing interest in Site Reliability Engineering (SRE) as a service management alternative?

In its own words, Google refers to SRE as its approach to service management: “The SRE team is responsible for the availability, latency, performance, efficiency, change management, monitoring, emergency response and capacity planning.”

In traditional ITSM terms, the role of the SRE is responsible for service level, change, availability, event, incident, problem, capacity, performance, infrastructure and platform management. While the operational practice areas may be similar, there are significant differences in how the practices are approached.
ITIL4 Framework Compared to SRE

Released in 2019, the newest update to ITIL4 remains a complex governance model with four dimensions, seven g…

Up YOUR Game – Become a Certified Process Design Engineer!

I find that there are many people that do not understand WHAT a Certified Process Design Engineer (CPDE) really is (be sure to scroll down on the page and then download the free whitepaper for surprising details). The CPDE role is likely much broader and deeper than you might think!

Time and Money?! Yes, but not at the expense of quality and stability! 
The role of a Certified Process Design Engineer is a critical skill set for all IT service providers. There are many frameworks and standards that define practices and methods for achieving success; ITIL 4, Agile, Lean, DevOps, COBIT, ISO, and Site Reliability Engineering (SRE) are only a few. My point is that while each describes processes and controls (what to do), they don’t provide clear, step-by-step methods and techniques for designing, reengineering and improving processes (how to do it). 
A Certified Process Design Engineer equips managers and staff at all levels to lead the organization to do the “right” things but also leads…