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Showing posts from March, 2020

Virtual Classrooms WORK for YOU - the LEARNER!

Considering an Instructor-Led Virtual Classroom for your next class? 
Online Instructor-Led Virtual Classrooms allow YOU the learner to immerse in material that is presented in a fun, practical manner. Try it! I promise you won’t be disappointed. 

Virtual Classrooms are available for Certification and Non-Certification courses including:
Agile Service ManagementDevOpsITILCX and XLA TrainingValue Stream Mapping (VSM) This is NOT a Webinar! This is NOT an e-learning self-paced computerized course.  You are not on your own!  Instructor-Led Virtual Classrooms Allow YOU to:  Learn online with a live experienced instructor.Interact in group discussions and activities with others in the class.Engage your instructor with ongoing Q and A throughout.Listen to or share real-world examples.Participate in analyzing sample exam questions with the instructor. Collaborate with chat, open mic, polls, and other interactive tools – VOIP or phone! Learn from; review sessions, videos, workbook activities, stud…

Experience Level Agreements & Surveillance Capitalism

Written for LinkedIn.com by John Worthington, Director of Customer Success at eG Innovations

Experience Level Agreements & Surveillance Capitalism
Does the Customer Really Come First?

On Sundays, I try to relax and not think too much about business, but I almost always fail to do so--- Monday’s right around the corner and it’s impossible not to begin thinking about the week ahead...

As it happens today I read an article in the NY Times and was immediately drawn to work. Being focused on the digital user experience and recently completing ITSM Academy’s The Essence of eXperience (XLA) Certification(see my review here), I found this article unsettling to say the least.

Don’t get me wrong, managing the customer experience is definitely key to survival in the digital age, but it’s not a big jump from managing the experience to managing the customer.
“These data flows empty into surveillance capitalists’ computational factories, called ‘artificial intelligence’, where they are manufactured i…