ITSM Professor

Skip to main content

A positive place to share ITSM, DevOps, Agile and XLA knowledge and insight.

Search

ITSM Academy Resource Center
ITSM Academy Training Options

More…

Posts

Showing posts from January, 2023

Show all

There's nothing here!

Ripped from the Classroom

Free Templates + ROI Calculator

Open to see hot topics

ITSM152
DevOps116
ITIL95
Agile79
ITIL 459
IT Service Management37
Change Management33
CSI31
Agile Service Management28
Service Strategy25

DevOps Foundation24
Lean23
Certified Process Design Engineer22
ITIL Service Design22
Organizational Change22
CPDE20
process design20
DevOps Campus19
Metrics19
Service Operation19
incident management19
Business Relationship Management17
Agile ITIL16
CASM16
Continual Service Improvement16
Process16
Problem Management15
Knowledge Management14
Value Stream14
Certified Agile Service Manager13
DevOps Leader13
ITIL Guiding Principles13
Release Management13
Service Desk13
Site Reliability Engineering13
Stakeholders13
Value13
SRE12
Service Transition12
BRM11
Drive Stakeholder Value11
Frameworks11
Process Maturity11
SLA11
Value Stream Mapping11
Continuous Delivery10
Customer Experience10
DSV10
ITIL Foundation10
MOF10
Service Catalog10
Service Design10
Service Management10
XLA10
CDS9
Continual Improvement9
ITIL Best Practices9
ITIL Practitioner9
ITIL49
ITSM Implementation9
Process improvement9
SD9
Scrum9
Service Level Agreement9
VSM9
Certification8
Certified Agile Process Owner8
DPI8
DTE8
DevOps Test Engineer8
DevOps Test Engineering8
Digital Transformation8
KPI8
Organizational Change Management. Culture Change8
Release and Deployment Management8
Service Level Management8
Service Portfolio8
DevSecOps7
HVIT7
ITIL 4 Updates7
RCV7
SLM7
SOA7
SS7
Service Offerings and Agreements7
Service Value System7
Silo7
Value Streams7
Agile Manifesto6
Best Practices6
CX6
Continuous Deployment6
Customer Relationships6
Experience Level Agreement6
ISO/IEC 200006
ITSM for DevOps6
ROI6
SO6
Service Providers6
Warranty6
customer service6
Availability Management5
Business Value5
Cultural change5
DITS5
Event Management5
Governance5
High Velocity IT5
ISO20K5
ITIL Roles5
ITIL Specialist5
ITSM Training5
MALC5
Measurements5
Plan Do Check Act5
Roles5
Roles and Responsibilities5
SACM5
Security5
Service Delivery5
Service Value Chain5
Application Management4
CDA4
CMDB4
Change Enablement4
Collaborate4
Configuration Management4
Continuous Integration4
Create Deliver and Support4
Cyber Security4
DOL4
Donna Knapp4
Economy4
Financial Management4
Four Dimensions4
ITIL 4 Best Practices4
ITIL 4 CDS4
ITIL 4 Class Details4
ITIL 4 Foundation4
ITIL Managing Professional4
ITSM tools4
Incidents4
Key Takeaways4
Models4
Monitoring4
OCM4
OSA4
Operational Support and Analysis4
RACI4
SKMS4
Service Assets4
Sustainability4
Sustainability in Digital & IT4
The Three Ways4
UX4
Utility4
Velocity4
Visible Ops4
AI3
Asset Management3
BRMP3
CMS3
CSF3
Certifed Agile Service Manager3
ChatOps3
Continuous Delivery Architect3
Customer Journey3
Customer Requirements3
Defining Services3
Deming3
DevOps Testing3
DevSecOps Engineering3
Holistic Approach3
IT Operations3
IT Service Desk3
IT service3
ITIL Expert3
ITIL Master3
ITIL Service Design Package3
ITIL Strategic Leader3
KANBAN3
Leadership3
Learning3
Lifecycle3
MPT3
MVP3
Managing Professional3
Managing Professional Transition3
Microsoft Operations Framework3
Minimum Viable Product3
Organization Change3
Personal Action Plan3
Process Practitioner3
Processes3
Quality3
Release Control and Validation3
Request Fulfillment3
ST3
Self-Organizing Teams3
Service Requests3
Standard Changes3
Theory of Constraints3
Virtual Classroom3
exams3
sample exams3
#DonnaSaidDeming2
. ITIL Service Strategy2
7 steps2
Access Management2
Adopt and Adapt2
Application Management Lifecycle2
Artificial Intelligence2
BYOD2
Business Impact Analysis2
CFIA2
COBIT2
Cadence2
Change Evaluation2
Change Proposal2
Cloud2
Communication2
Continuous Testing2
Costs2
Customer Satisfaction2
DOI2
DSOE2
DaaS2
Demand Management2
DevOps Continuous Delivery2
DevOps Continuous Delivery Architecture2
DevOps Continuous Delivery Pipeline2
DevOps Transformation2
DevOps Values2
Digital Strategy2
Digital and IT Strategy2
Earth Day2
Educate & Inspire2
Education2
Education Plan2
Essence of Experience2
Flow of Work2
Franny2
Gene Kim2
IT Trends2
IT Value2
ITIL Assessment2
ITIL Maturity Model2
ITIL Practitioner Guidance2
ITIL training2
ITSM Essentials2
ITSM Planning2
Key Performance Indicator2
Knowledge Transfer2
Kotter2
Lean Thinking2
Lisa Schwartz2
Major Incidents2
Management2
Managing Across The Lifecycle2
Minimum Viable Process2
Nine Guiding Principles2
Operational Excellence2
Outsourcing2
Owlpoint2
PESTLE2
PMF2
People2
Pipeline2
Portfolio Management2
Process Owner2
Protection and Optimization2
Release2
Request for Change2
Risk Management2
SDP2
Service Acceptance Criteria2
Service Design Package2
Service Knowledge Management System2
Service Level Objectives2
Service Lifecycles2
Service Model2
Service owner2
Skills2
Social Networking2
Standard Change2
Strategy2
Systems Thinking2
T-shaped2
The Phoenix Project2
Third Way2
Tool Evaluation2
Tools2
Training2
Transformational Change2
categories2
categorization2
chain2
service2
service definitions2
testing2
10 steps1
4 Dimensions1
71
8 steps1
AMLC1
Access Identity1
Accountability; Responsibility1
Agile Service Management Guide1
Agile Service Management Roles1
Agile Software Development1
Agile. Best Practices1
Alan1
Allstate1
Architect1
Automate1
BDD; TDD; Behavior-Driven Development; Test-Driven Development; Testing Types1
BIA1
Balance1
Balanced Score Card1
Band of Visibility1
Barriers1
Botnet1
Brainstorming1
Business Capability Roadmap1
Business Impact Assessment1
Business Provider Alignment Model1
Business Provider Maturity Model1
Business Strategy1
CD1
CI's1
CI/CD1
CIO1
CMMI1
CPD1
Capacity Management1
Change1
Change Model1
Citrus Collab1
Co-creation1
Communication Plan1
Competitive Edge1
Components1
Compromise1
Conflict1
Containers1
Continual Service1
Continual Service Improvement Model1
Continuing Professional Development1
Control Process1
Control and Validation1
Cost Models1
Create1
Cross Functional Teams1
Cyber Resilience1
DCOE1
DDA's1
DDOS1
DIgital Ingenuity1
Data Management1
Definition1
Deliver and Support1
Deployment1
Design1
Desktop1
Desktop as a Service1
DevOps Pipeline1
DevOps Stakeholders1
Direct1
Distributed Denial of Service1
Distributed Network Attacks1
Dynamic Business Requirements1
Dynamic Testing1
EUT1
Early Life Support1
Ed Tech1
Emergancy Changes1
End-User Experience1
Engineer1
Engineering1
Enterprise1
Entity Under Test1
EoE1
Erickson Model1
Evaluation Report1
FCC Guiding Principles1
Financial1
Four Core BRM Disciplines1
Free1
Function1
Generative Culture1
Glossary1
HDI1
Hot Job1
I-shaped1
IAC1
ICT Infrastructure Management1
IT1
IT Certifications1
IT Costs1
IT Education1
IT Jobs1
IT Service Management Tools1
IT Services1
IT Technology1
IT Utilization1
ITIL 4 Guiding Principles1
ITIL Certification1
ITIL Functions1
ITIL Manager1
ITIL Planning1
ITIL Service Operation1
ITIL function1
ITSM Assessments1
ITSM; First Way1
Identity Management1
Impact Analysis1
Impact Assessment1
Improve1
Improvement1
Incident vs Problem Management1
Inclusion1
Infrastructure1
Infrastructure as Code1
Institute1
Investments1
John Kotter1
Juran1
Key Performance In1
Knowledge Base1
Laloux1
Leader1
MVITSM1
Mark Blanke1
Merging1
Methodologies1
Microservice1
Microservice Design1
Microservices1
Minimum Critical Activities1
Minimum Viable IT Service Management1
Muda1
Nance1
Needs Assessments1
Net Neutrality1
Network Neutrality1
Neural Nets1
Normal Changes1
OLA1
Optimization1
Orchestration vs Automation1
Organizational1
Outages1
PDCA1
PDU1
PMBOK1
PMI1
PPO1
Patterns1
Perspective1
Pink231
Pink241
Pitfalls1
Plan1
Planning1
Policies1
Portfolio1
Practice1
Practitioners1
Preparing for ITIL Expert1
Preparing for the MALC Exam1
Preparing for the Managing Across the Lifecycle Exam1
Problem1
Problem Records1
Problem Solving1
Procedures1
Process Backlog1
Process Definition Document1
Process Manager1
Process Owners1
Product Backlog1
Product Owner1
Quality Assurance1
Quality Goals1
Question1
Quick wins1
RACI Matrix1
Recertification1
Release Package1
Release Unit1
Requirements1
Resilia1
Resilience1
Resolution Process1
Resources and Capabilities1
Retrospectives1
Return on Investment1
Rights Management1
Root Cause Analysis1
Rugged DevOps1
SAC1
SDIT1
SDLC1
SLR1
SMO1
SPM1
ST. CSi1
Second Way1
Security Engineer1
Self-Help1
Service Asset and Configuration Management1
Service Continuity1
Service Definition1
Service Level Manager1
Service Management Office1
Service Support1
Service Test Models1
Service Validation1
Service Validation and Testing1
Service definition1
Seven Rs of Change Management1
Site Reliabilitu Engineering1
Six Sigma1
Software Development Lifecycle1
Spodify1
Spodify Squad and Tribe Model1
Standard Operations and Maintenance1
Star Wars1
State of the Industry1
Static Testing1
Story Point1
Strategies1
Streamlining Processes1
Surveillance Capitalism1
Technical Catalog1
Technical Management1
Techniques1
Term1
Test1
Test Escapes1
Test Strategy1
The 5 Principles of Lean Thinking1
The Big Bang Theory1
The Diffusion of Innovation Theory1
The Service Management Trinity1
User Story1
V31
Value Str1
VerisSM1
Vision1
WIP1
Webinar1
Westrum Model1
Zombie1
Zombie Network1
application development1
audience1
axelos1
blog1
constraint1
d1
eTom1
effective reporting1
error budgets1
flamingo1
free resources1
greenwashing1
guiding1
incident1
known error1
peoplecert1
principles1
service design.1
seve1
systems1
thinking1
toil1
webinars1

Show more Show less

Updated weekly

Enter below

Chat with our team

www.itsmacademy.com

Learning Credits

Hot Topics

Employee Experience
ITIL
DevOps
Agile

Powered by Blogger

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.