Where do I start with ITIL (Version 5)? Does my ITIL 4 certification still count? Which class will help me the most? Which course leads to the designation I want? These are practical questions, and the answers depend on where you are today and what you want to do next. That is why we keep expanding ITSM Academy’s All Things ITIL  resources - to help professionals and training planners find clear information and make confident decisions. The collection brings together ITIL (Version 5) guidance, certification FAQs, course information, and focused breakdowns of topics such as the Managing Professional, Strategic Leader, and Master pathways.  New: Explore the Qualification Scheme for Yourself Our latest addition is our unique, interactive ITIL (Version 5) Qualification Scheme . A qualification diagram shows how the pieces connect. Our tool lets you go much further. Select a course or designation to see what it covers, where it sits in the scheme, its prerequisites,...

"We’re Not Ready for ITIL (Version 5). We’re Too Immature." It is a common reaction. When organizations hear about ITIL (Version 5), especially in the context of digital product and service management, AI governance, experience, and transformation, they may assume it is intended only for those with a mature ITSM program already in place. They think: We are still trying to get incident management under control. Our request process is inconsistent. We have too many silos. We are not ready for something more advanced. But that conclusion misses the point. You do not need to be mature to benefit from ITIL (Version 5). In many ways, less mature organizations may have the most to gain. ITIL Is Not a Reward for Maturity ITIL has never been something organizations earn the right to use once they have everything figured out. It is guidance that helps organizations improve how they create, deliver, and support value. That matters at every stage of maturity. For o...

I got asked the question, "How do you see the job market valuing ITIL certifications today - particularly Foundation vs higher-level?" That got me thinking, and I had many thoughts, so I wanted to get them all down "on paper".  When we talk about ITIL certifications today, the first thing we have to acknowledge is that the job market has changed. Twenty years ago, only cutting-edge teams were adding ITIL certifications to their job requirements, as they understood it was a competitive differentiator.  Ten years ago, ITIL Foundation was often a checkbox. It signaled that someone understood incident, change, problem - the basics. It was credibility currency. Today, Foundation still matters - but it plays a different role. Foundation demonstrates literacy. It tells an employer: You understand value. You understand service relationships. You understand structured operating models. You speak the language. In a market f...