The NYSE reportedly told floor traders the exchange had to suspend trading due to an error with a systems upgrade that was rolled out before the market opened. Early in the morning the NYSE sent out a message alerting traders that there was a reported issue with a number of the exchange’s gateways. It appears that performance degraded from there and a few short hours later trading halted! ( http://fortune.com/2015/07/08/nyse-halt/ for full story ) How does this happen? Other issues reported that same week included United Airlines who closed all flight bookings due to what was labeled a “Router” issue. Microsoft GoToTraining impacted several business owners and customers due to a suspected “Citrix” upgrade. If ever a case for why do we need Service Management processes that are aligned with business outcomes can be made, one only needs to listen to the news. Just yesterday a computer system outage disrupted Spirit Airlines flights at Chicago O'Hare, forcing the carrie