ITIL, originally known as the IT Infrastructure Library, serves as a globally recognized framework for IT service delivery. It advocates for best practices in IT Service Management (ITSM), fostering the standardization of various processes and stages across the IT lifecycle. Initially introduced by the British government's Central Computer and Telecommunications Agency (CCTA) in the 1980s, ITIL aimed to establish consistent guidelines and mitigate disparities among evolving IT architectures. Over the years, ownership has changed multiple times. In 2021, PeopleCert bought AXELOS, the owners of ITIL. ITIL 4 represents the latest iteration of the framework, and holds significant importance for organizations for several key reasons: Standardization : ITIL provides a set of best practices and guidelines for IT Service Management (ITSM). By implementing ITIL practices, organizations can standardize their IT processes and procedures, ensuring consistency and reliability in service deliver