I was having a discussion with a learner this morning about the difference between Service Requests and Standard Changes. This learner's organization publishes a list of standard services that users can request via a self-help tool. The Service Request is routed to the Service Desk. The Service Desk reviews the request. If appropriate, the Service Request may be fulfilled by applying a Standard Change that has been pre-authorized by the Change Enablement practice. By definition, a Standard Change is a low-risk, pre-authorized change that is well understood and fully documented, and which can be implemented without needing additional authorization. Standard Changes must be recorded, possibly as a Service Request. However, each individual change does not require operational oversight by a change authority. ‘Pre-authorized’ means that the procedure for making the standard change has undergone a full risk assessment and authorization. These risk assessment and authorization steps w...
Whether you’re just starting out in IT or you're looking to advance your career and make a bigger impact in your organization, ITIL certification is a smart investment in your future. Here are 10 compelling reasons to get ITIL certified. The 1st three are focused on Foundation, and the remaining seven spotlight the benefits of building on those credentials with Practice Manager, Managing Professional and Strategic Leader courses Start Here: Why ITIL Foundation is Your First Step 1. Understand the Language of Modern IT The ITIL Foundation certification introduces you to the key concepts, terms, and practices used across the IT Service Management (ITSM) landscape. Knowing how to “speak ITIL” helps you better communicate with colleagues, vendors, and leadership. No more lost-in-translation moments. 2. Get the Big Picture of Service Management ITIL Foundation gives you a clear view of how IT contributes to business success, showing how value flows through services. You'll l...