As a follow up to my recent discussion on the differences
between being a ‘student’ and being a ‘learner’, I thought it would be useful
to provide a somewhat comprehensive list of readings and source material
to help those who are heading into and/or beyond the pinnacle of their ITIL learning
journey—Managing Across the Lifecycle (MALC). Preparing for MALC requires a deep level of commitment, beginning with a sound understanding of the five ITIL core books. To truly be an ITIL/ITSM Expert, you should develop some complementary skills in Organizational Change Management, Business/IT Management and other ITSM frameworks and standards?
While it is unreasonable to expect a learner to complete all of these readings as part of their MALC preparation, the spirit here is to recommend a versatile business view that will serve you before, during and after you become an ITIL Expert. The road doesn't end at MALC - lifelong learning habits will keep your knowledge and perspective fresh and well-rounded.
Even if you cannot read the entire original books, try to find a summary or an overview or even just look up information on the authors. If you have additional recommendations, please share via comments.
While it is unreasonable to expect a learner to complete all of these readings as part of their MALC preparation, the spirit here is to recommend a versatile business view that will serve you before, during and after you become an ITIL Expert. The road doesn't end at MALC - lifelong learning habits will keep your knowledge and perspective fresh and well-rounded.
Even if you cannot read the entire original books, try to find a summary or an overview or even just look up information on the authors. If you have additional recommendations, please share via comments.
Recommended Reading Part 1
- The Phoenix Project by Gene Kim
- Out of the Crisis by W. Edwards Deming
- The New Economics by W. Edwards Deming
- Quality Control Handbook by Joseph Juran
- Quality is Free by Philip Crosby
- The Six Sigma Way by Peter Pande, et al.
- The Essential Drucker by Peter Drucker
- Freakonomics by Steven Levitt
- The World is Flat by Thomas Friedman
- Rework by Jason Fried and David Hansson
- The Goal by Eliyahu Goldratt
- All Hat No Cattle by Chris Turner
- The 7 Habits of Highly Effective People by Steven Covey
- The Five Dysfunctions of a Team by Patrick Lencioni
- Leading Change by John Kotter
- The Heart of Change by John Kotter
To be continued next week.....
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