The Service Desk of the Future

The Service Desk of the Future

Complimentary Webinar

Join us on Thursday, October 17th at 11am (Eastern)
Panelists: Donna Knapp, ITSM Academy, Curriculum Development Manager


Every aspect of the service desk has changed in recent years: people, processes, and technology; the use of data, information, and knowledge; and, perhaps most dramatically, users. Today’s technology users are increasingly savvy and self-sufficient. In this session, we explore the strategies companies are using to address trends like social support, mobile support, self-service and self-help, BYOD, and cloud computing. 

Attendee will also participate in a debate about the role of the service desk in the future and walk away a checklist of considerations to consult when developing future-state road map for their own service desks.

Comments

Popular posts from this blog

The Role of Process Practitioner

The Difference between Change and Release Management

What is the difference between Process Owner, Process Manager and Process Practitioner?

Search This Blog