The Service Desk of the Future
The Service Desk of the FutureComplimentary Webinar
Join us on Thursday, October 17th at 11am (Eastern)
Panelists: Donna Knapp, ITSM Academy, Curriculum Development Manager
Every aspect of the service desk has changed in recent years: people, processes, and technology; the use of data, information, and knowledge; and, perhaps most dramatically, users. Today’s technology users are increasingly savvy and self-sufficient. In this session, we explore the strategies companies are using to address trends like social support, mobile support, self-service and self-help, BYOD, and cloud computing.
Attendee will also participate in a debate about the role of the service desk in the future and walk away a checklist of considerations to consult when developing future-state road map for their own service desks.