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Showing posts from February, 2015

The Difference Between Change and Release Management

A reader recently asked me to comment on the difference between Change and Release Management. The first question “is it a request or proposal?” is a good one.  When we use the term proposal, normally we are speaking about major changes that will involve significant risk, cost or organizational impact.  Proposals are normally initiated by the portfolio management process.  They can also be submitted by a program or project management office.  Again remember that each organization is unique and how they do this and at what level it takes place can be different from organization to organization. This is defined at a high level, but the details necessary will depend on the organizational requirements. 
For the most part before the new or significantly changed service is chartered it is critical that the proposed change be reviewed for its potential impact on other services, shared resources and the change schedule. These proposals are submitted to change management before being charter…

Service Portfolio

The service portfolio is made up of three distinct elements.  These are the pipeline, catalogue, and retired services. The services themselves will move through thirteen unique statuses that help to define where the service is currently in its lifecycle. The portfolio represents the complete set of services that is currently being managed by the service provider and in turn represents the service provider’s commitments and investments across all of the customers and market spaces the provider is engaged in. It is a portrayal of all contractual commitments with current customers, new service developments for either current or new customers and any ongoing improvement plans initiated from CSI.  Additionally the portfolio can also contain any third party services that are currently being engaged by supplier management.  It can be presented as anything from a structured document to a database and is a tool that is utilized from service strategy to continual service improvement.
The pipel…

Definitely Definitions

What is a Service? ITIL defines a Service as "a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks."In other words, when we do something for another party that gives them something they need or creates value for them, we are providing a service. Customers/users want to enjoy the benefits of the services we provide but don’t want to take on the challenge of managing those items themselves, therefore we provide those items to them in the form of services. It is also important to differentiate between client-facing services that allow end users to do their work and internal technical services that enable those services to be delivered efficiently and effectively.

At a strategic level it is important to understand the concepts of services, customers, value, service providers and how organizations relate to them to help us define which services will be delivered and to whom they will be delive…

DevOps - Measuring Success

While you might not be able to get your head around how to measure DevOps when it is defined as a cultural and professional movement, there are some key factors to consider that will help us to measure the success of shifting to a collaborative and integrated team throughout the value stream that includes Dev and Ops.
It is clear that DevOps goes beyond the integration of the development and operation staff but includes breaking down those silos between all parties and stakeholders including the Business, external partners, and 3rd party suppliers and IT.  If you think it is difficult to get your own internal teams to play in the same sandbox consider the challenges when 3rd party vendors and suppliers are then thrown into the mix. Being able to demonstrate proof that DevOps practices benefit the organization requires examining factors that influence overall performance.  Practices that enable your organization to improve the flow of work between the Business and Operations enables i…

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