If a product
backlog is growing faster than you deploy, if it cannot be prioritized
properly, and business outcomes suffer, are your “Agile” efforts really
working?
Agile software
development is a group of
software development methods in which requirements and solutions evolve through collaboration between
self-organizing, cross-functional
teams. It promotes
adaptive planning, evolutionary development, early delivery, continuous
improvement, and encourages rapid and flexible response to change.
A broken product
backlog is only one of many symptoms that something is broken. If there are
bottlenecks in change, delivery and deployment than what real value can
evolutionary and faster development bring to the business? It is time to consider “Agile Service
Management”.
Agile Service Management ensures that agile principles and methods go
beyond software development to
ensure the product backlog is in control and that we, as service providers, can
meet the speed of delivery while producing quality outcomes for changing
business requirements. Agile Service
Management is framework agnostic and does not attempt to redefine any of the
ITSM processes. ITIL® and other service
management frameworks have done an excellent job of describing best practices
for managing IT services, including the processes that are necessary for a
complete service lifecycle. Agile
Service Management supplements those frameworks with agile thinking and
practices.
A Certified Agile
Service Manager (CASM) is the operational equivalent of a Certified ScrumMaster
(CSM). Working together, ScrumMasters
and Agile Service Managers instill agile thinking and integrate them into an
integrated approach throughout the entire development, delivery and operational
lifecycle stages.
The Agile Service Manager bridges a relationship with the
organization’s software development ScrumMasters. Cross‐populating Agile practices, vocabulary
and automation across all sides of IT will serve to increase speed and
consistency. Collaboration between Agile Service Managers and ScrumMasters
helps to create and maintain a DevOps culture.
Simply put, we can not silo agility. If
we silo these methods to “development” and do not integrate with our service
management process activities in the entire value stream we are likely not to
see the benefit and efficiency hoped for.
Get educated and
start your journey to become a “Certified Agile Service Manager”. http://www.itsmacademy.com/casm
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