When an organization is planning on a major change that will
incur significant cost, risk, time and engagement of resources along with
organizational impact, it is best practice to initiate this activity through
the Service Portfolio process. Before
this new or significantly changed service is chartered, it is important that it
be reviewed for how it may impact the short, medium and long term support of
other services currently being delivered, the pool of limited resources that
will be utilized for this undertaking and on the change schedule itself.
The Change Proposal is used to communicate a high level
description of the change and is normally submitted to Change Management for
authorization. Authorization, however, is
not an approval for implementation, but is a measure to allow the service to be
chartered so design activity on the service can begin. In some cases the
proposal may be created by someone other than Portfolio Management, such as the
PMO or SMO.
This high level description of the service must include
business outcomes to be supported and the level of utility and warranty that
need to be provided and include a business case with all risks, issues and
alternatives listed and well defined. Budget and all financial considerations
must be laid out in detail. A detailed
schedule for the design, build, test, release and deployment must also be
included.
Once this is provided, Change Management will review the Change
Proposal along with the current change schedule to ensure that there are no potential
conflicts or issues. Any issues or conflicts identified must be agreed and have
an appropriate resolution defined. Once
the Change Proposal is authorized, the change schedule will be updated to
include an outline of all changes within the Change Proposal.
After the Change Proposal has been chartered, RFC’s will be
utilized to implement the individual changes contained within the project plan
so that they can be appropriately prioritized and carried out according to the
project plans implementation schedule.
Now the real work begins!
To gain knowledge and certification in “Release Control and Validation”
follow this link http://www.itsmacademy.com/itil-rcv/
Comments