I was recently asked the following: “I want to take the “Release, Control and Validation” (RCV) class. As a Release Manager, I know it will help but I need to justify this for my manager. What is the value of taking this class?”
Every organization can be effective with release and deployments. What is needed today is for us not only to get the job done but to do it efficiently. Efficiency infers that we deliver value, but that we design and deliver services, BETTER, MORE, FASTER THAN EVER BEFORE and at the same time we are being COST effective.
The role of Release Manager, although it is central to the release and deployment process, is much broader in scope than many organizations or managers realize. This role in Best Practice is separate from Change Manager and from the actual Validation and Testing Manager or even the Change Evaluation role. Frequently these roles will be assigned to one or more persons. It does not mean that you have to open several new req's or that you will have to replace people. What this does mean is that a clear and concise understanding of these processes, roles and functions must be clearly understood in order for organizations to really reap the benefits that they expect from change and release efforts. Not only do we need to understand the dependencies, but also the workflow of how we can quickly interface with the various functional teams to respond quickly. Without the proper knowledge and skill for these best practices, an organization could overtime improve but will be less likely to reap the type of optimization and benefits that they had hoped for. Everyone will agree that we can always do better with what we have.
The course Release Control and Validation (RCV) provides in-depth knowledge of the ITIL RCV areas: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Change Evaluation and Knowledge Management; most importantly the roles and the process interfaces and dependencies. Best practice can help get the bigger picture, identify gaps, and allow for the practitioner to be enabled for success. Business requirements are dynamic and we (throughout the design & delivery) must also have processes and models in place to meet those constantly changing business requirements.
In summary, the RCV processes, integration and knowledge enable:
- response to CHANGING Business Requirements
- consistent and Repeatable Workflow that result in and successfully deploy faster into the environment
- your staff and your organization for real success resulting in less rework and greater productivity
- results in cost savings for the business
- the ability to deploy changes quickly with less defects and therefore less business and customer disruption
- risk reduction while complying with governance and audit requirements
- overall improvement in quality resulting in increased value for consumers
For more information on Release, Control, and Validation: click here