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Showing posts from December, 2017

Digital Transformation - What Is It?

Customers are empowered and connected. To stay relevant many organizations are asking “how can we evolve with the digital era?” To lead the change, we must understand it. 
It is likely that in the next one to five years your organization will focus on digital transformation in three or more of these areas:
Artificial Intelligence / Machine Learning
Defined as the study of "intelligent agents" on any device that perceives or learns its environment and takes actions toward success at a specified goal.
The Internet of Things (IoT)
The IoT refers to the connection of devices (other than typical computers and smartphones) to the Internet. Today things like cars, kitchen appliances, and even heart monitors can all be connected through the IoT. Who would have known that we might need to add items such as drones to an asset registery and learn how to manage them? And as the IoT grows in the next few years, more devices are and will continue to join that list. (Editor's Note - Int…

Why I Love Teaching ITIL Foundation

I have been instructing ITIL classes now for almost ten years and wow have things changed in our industry over those ten years.  Many new tools, concepts and practices have been introduced along the way.  Yet somehow, I still get excited about teaching ITIL Foundation even after presenting it a few hundred times.  The material has changed somewhat, my presentation techniques have gotten better and my jokes and stories still seem to be timeless, kind of like me (Lol).
I guess part of what is amazing to me, is the fact that there are still many people out there in the world of ITSM that have not been formally introduced to ITIL best practices but yet participate in them.  So I take very seriously the responsibility to not only educate the learners, but hopefully to inspire and excite them to really want to utilize these practices in their everyday activities;  to see the value in these practices and not view them as just something else they must do. Given the number of times that I hav…

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