Skip to main content

Digital Transformation - What Is It?

Customers are empowered and connected. To stay relevant many organizations are asking “how can we evolve with the digital era?” To lead the change, we must understand it. 

It is likely that in the next one to five years your organization will focus on digital transformation in three or more of these areas:

Artificial Intelligence / Machine Learning
Defined as the study of "intelligent agents" on any device that perceives or learns its environment and takes actions toward success at a specified goal.

The Internet of Things (IoT)
The IoT refers to the connection of devices (other than typical computers and smartphones) to the Internet. Today things like cars, kitchen appliances, and even heart monitors can all be connected through the IoT. Who would have known that we might need to add items such as drones to an asset registery and learn how to manage them? And as the IoT grows in the next few years, more devices are and will continue to join that list. (Editor's Note - Introduced at CES 2018... "Hey Alexa, flush the toilet")

Natural Language Processing (NLP)
NLP deals with the interactions between systems, computers or gadgets and how they relate to the human language. This could involve speech recognition and understanding natural language, but today goes further to connect language with machines and looks to combine it with some forms of artificial intelligence.

Robotic Process Automation (RPA)
RPA is the use of software with artificial intelligence and machine learning capabilities to handle high-volume, repeatable tasks. Activities that previously required a human to perform are now automated workflows. This is a huge change for Continuous Integration, Continuous Testing and Continuous Deployment efforts.

Virtual Reality
Virtual Reality is used in, but not reserved for, gaming. Virtual Reality strives to create natural and dynamic experiences that blend the physical and digital worlds in real time. Advanced sensing technology is utilized to help you prevent collisions while providing a physical environment in the virtual world. Imagine sitting ringside at your favorite game from anywhere. There is much more on the horizon for modeling, training and more for IT support.

When it comes to Digital Transformation, oddly enough the biggest challenge for CIO’s and IT Support providers is not technology but rather leading change.

Educate & Inspire

Comments

Popular posts from this blog

The Four Ps of Service Design - It’s not all about Technology

People ask me why I think that many designs and projects often fail. The most common answer is from a lack of preparation and management. Many IT organizations just think about the technology (product) implementation and fail to understand the risks of not planning for the effective and efficient use of the four Ps: People, Process, Products (services, technology and tools) and Partners (suppliers, manufacturers and vendors). A holistic approach should be adopted for all Service Design aspects and areas to ensure consistency and integration within all activities and processes across the entire IT environment, providing end to end business-related functionality and quality. (SD 2.4.2) People:   Have to have proper skills and possess the necessary competencies in order to get involved in the provision of IT services. The right skills, the right knowledge, the right level of experience must be kept current and aligned to the business needs. Products:   These are the technology managem

What Is A Service Offering?

The ITIL4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group .   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service than toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.               Note: Goods may not always be provided for every Service

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and th