Customers are empowered and connected. To stay relevant many organizations are asking “how can we evolve with the digital era?” To lead the change, we must understand it.
It is likely that in the next one to five years your organization will focus on digital transformation in three or more of these areas:
Artificial Intelligence / Machine Learning
Defined as the study of "intelligent agents" on any device that perceives or learns its environment and takes actions toward success at a specified goal.
The Internet of Things (IoT)
The IoT refers to the connection of devices (other than typical computers and smartphones) to the Internet. Today things like cars, kitchen appliances, and even heart monitors can all be connected through the IoT. Who would have known that we might need to add items such as drones to an asset registery and learn how to manage them? And as the IoT grows in the next few years, more devices are and will continue to join that list. (Editor's Note - Introduced at CES 2018... "Hey Alexa, flush the toilet")
Natural Language Processing (NLP)
NLP deals with the interactions between systems, computers or gadgets and how they relate to the human language. This could involve speech recognition and understanding natural language, but today goes further to connect language with machines and looks to combine it with some forms of artificial intelligence.
Robotic Process Automation (RPA)
RPA is the use of software with artificial intelligence and machine learning capabilities to handle high-volume, repeatable tasks. Activities that previously required a human to perform are now automated workflows. This is a huge change for Continuous Integration, Continuous Testing and Continuous Deployment efforts.
Virtual Reality is used in, but not reserved for, gaming. Virtual Reality strives to create natural and dynamic experiences that blend the physical and digital worlds in real time. Advanced sensing technology is utilized to help you prevent collisions while providing a physical environment in the virtual world. Imagine sitting ringside at your favorite game from anywhere. There is much more on the horizon for modeling, training and more for IT support.
When it comes to Digital Transformation, oddly enough the biggest challenge for CIO’s and IT Support providers is not technology but rather leading change.
Educate & Inspire…