CPDE - Process Design Considerations

So who should consider becoming a Certified Process Design Engineer (CPDE)?  Well anyone can consider it.  Is your organization engaged in some type of certification, working to reach some optimized level of maturity, trying to improve the processes you already have or create a process to meet some new customer requirement? All of these scenarios would employ the skills of a CPDE. To start with, no matter which framework or standard you are utilizing processes must be:
  • Defined
  • Documented
  • Managed via performance metrics
  • Continually improved 
Undertaking this effort is not as simple as it may appear and having a staff member with the necessary skills and capabilities (a CPDE) ensures that clear and measurable improvement targets, along with a process design approach, can and will be carried out.  

You first must understand the factors that are triggering a process improvement initiative.  These are just a few factors, but understanding why an initiative is needed is an excellent place to begin and can ensure that you have the correct set of priorities before you undertake any project.  
  • Changing customer requirements
  • Processes that are too complex or have become bottlenecks
  • Inadequate measures or controls
  • Consolidation
Once your priorities have been agreed upon, there are three approaches that can be contemplated:
  • Developing processes: Documenting and designing processes not previously defined
  • Reengineering processes:  Radically redesigning or re-engineering existing processes
  • Improving processes: Refining existing processes to enhance performance and ensure continual improvement
To download ITSM Process templates: Free Process Templates
To gain knowledge and certification in Process Design: Certified Process Design Engineer Course

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