Skip to main content

Artificial Intelligence - Neural Nets

Artificial Intelligence (AI) is on the move and the race is on.  In previous years, and for the most part even today, AI has been dominated by the worlds high tech companies like Google, Microsoft and Amazon.  Regardless of where you work or the size of your business, the industry is starving for more information and true knowledge management.  AI goes beyond knowledge management and moves us into knowledge engineering.

As found in an MIT Technology Review article, Microsoft has its own AI-powered cloud platform.  You may have heard of Azure.  This team is joining with Amazon to offer Gluon.  It is an interesting name. I don’t know its origin, but it is essentially an open-source deep-learning library. Gluon is supposed to make building neural nets – a key technology for AI that crudely mimics how the human brain learns – as easy as building a smartphone app.

It is no longer just a high-tech game.   With the onslaught of cloud services, any/all service providers (including enterprise-wide and small startups) can join the race.  Machines today can, to some extent, think and act like humans.  Collecting and analyzing patterns of business activity for AI will include many elements including:
  • Speech recognition
  • Learning
  • Planning
  • Problem-solving
  • Auto-Actions (including moving objects)
Exciting isn’t it? Let’s not forget that as we build these neural nets that we must include the essential basics that become the cornerstone for success. AI is and will continue to play a key role for DevOpsContinuous Delivery and Agile Service Management

Comments

Popular posts from this blog

The Four Ps of Service Design - It’s not all about Technology

People ask me why I think that many designs and projects often fail. The most common answer is from a lack of preparation and management. Many IT organizations just think about the technology (product) implementation and fail to understand the risks of not planning for the effective and efficient use of the four Ps: People, Process, Products (services, technology and tools) and Partners (suppliers, manufacturers and vendors). A holistic approach should be adopted for all Service Design aspects and areas to ensure consistency and integration within all activities and processes across the entire IT environment, providing end to end business-related functionality and quality. (SD 2.4.2) People:   Have to have proper skills and possess the necessary competencies in order to get involved in the provision of IT services. The right skills, the right knowledge, the right level of experience must be kept current and aligned to the business needs. Products:   These are the technology managem

What Is A Service Offering?

The ITIL4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group .   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.               Note: Goods may not always be provided for every Service Offe

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables. An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and the