While implementing individual ITIL processes will net some immediate gain, it is the integration of those processes across the service lifecycle that delivers true value. Based on the five core ITIL publications, ITSM Academy's Managing Across the Lifecycle (MALC) prepares learners to show the world they are ITIL Experts. It pulls together all of the aspects of the service lifecycle; "its stages, processes and best practices", and translates that knowledge into practical workplace skills.
This information and certification is great for CIOs, senior IT managers, IT managers, supervisors, IT professionals and IT operations and development professionals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
Learner preparation for this course is critical. The class includes access to ITSM Academy's “Learner Portal”. This provides a comprehensive set of resources for candidates to use to identify and remediate any knowledge gaps and ensure they are ready for a meaningful learning experience.
This course is to validate, strengthen and apply your ITIL knowledge (no death-by-PowerPoint).
As the capstone course for the ITIL Qualification Scheme, this highly-interactive course uses 15 innovative assignments to evolve candidates from ITIL content knowledge to ITIL application and integration knowledge. Facilitated by our most seasoned instructors, these assignments require candidates to apply their ITIL knowledge to real-world activities such as analyzing a situation, identifying improvement opportunities, prioritizing those opportunities and presenting a business case for improvements. Many of the 15 assignments are based on the case study used for the exam. This allows candidates to acquire an in-depth understanding of the case study by putting it into action.
The course culminates with the ITIL Managing Across the Lifecycle certification examination. Successful candidates will receive the designation of ITIL Expert and receive both certifications.
Learning Objectives: At the end of this course, the learner will gain competencies in:
- Key concepts of the service lifecycle
- Communication and stakeholder management
- Integrating service management processes across the service lifecycle
- Managing services across the service lifecycle
- Governance and organization
- Measuring and implementing improvements that demonstrate business value
- Implementing and improving service management capability
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For more information: Managing Across the Lifecycle - MALC / ITIL Expert