Skip to main content

Insights for ITIL “Managing Across the Lifecycle” (MALC) Course



While implementing individual ITIL processes will net some immediate gain, it is the integration of those processes across the service lifecycle that delivers true value. Based on the five core ITIL publications, ITSM Academy's Managing Across the Lifecycle (MALC) prepares learners to show the world they are ITIL Experts. It pulls together all of the aspects of the service lifecycle; "its stages, processes and best practices", and translates that knowledge into practical workplace skills.

This information and certification is great for CIOs, senior IT managers, IT managers, supervisors, IT professionals and IT operations and development professionals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

Get ready...

Learner preparation for this course is critical. The class includes access to ITSM Academy's “Learner Portal”. This provides a comprehensive set of resources for candidates to use to identify and remediate any knowledge gaps and ensure they are ready for a meaningful learning experience.

This course is to validate, strengthen and apply your ITIL knowledge (no death-by-PowerPoint).

As the capstone course for the ITIL Qualification Scheme, this highly-interactive course uses 15 innovative assignments to evolve candidates from ITIL content knowledge to ITIL application and integration knowledge. Facilitated by our most seasoned instructors, these assignments require candidates to apply their ITIL knowledge to real-world activities such as analyzing a situation, identifying improvement opportunities, prioritizing those opportunities and presenting a business case for improvements. Many of the 15 assignments are based on the case study used for the exam. This allows candidates to acquire an in-depth understanding of the case study by putting it into action.

The course culminates with the ITIL Managing Across the Lifecycle certification examination. Successful candidates will receive the designation of ITIL Expert and receive both certifications.

Learning Objectives: At the end of this course, the learner will gain competencies in:

  • Key concepts of the service lifecycle 
  • Communication and stakeholder management 
  • Integrating service management processes across the service lifecycle 
  • Managing services across the service lifecycle 
  • Governance and organization 
  • Measuring and implementing improvements that demonstrate business value 
  • Implementing and improving service management capability 

Want to get your ITIL Expert Certification? Don’t put it off any longer - Do it NOW!


Comments

Popular posts from this blog

The Four Ps of Service Design - It’s not all about Technology

People ask me why I think that many designs and projects often fail. The most common answer is from a lack of preparation and management. Many IT organizations just think about the technology (product) implementation and fail to understand the risks of not planning for the effective and efficient use of the four Ps: People, Process, Products (services, technology and tools) and Partners (suppliers, manufacturers and vendors). A holistic approach should be adopted for all Service Design aspects and areas to ensure consistency and integration within all activities and processes across the entire IT environment, providing end to end business-related functionality and quality. (SD 2.4.2) People:   Have to have proper skills and possess the necessary competencies in order to get involved in the provision of IT services. The right skills, the right knowledge, the right level of experience must be kept current and aligned to the business needs. Products:   These are the technology managem

What Is A Service Offering?

The ITIL4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group .   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service than toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.               Note: Goods may not always be provided for every Service

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and th