Skip to main content

I KAN KANBAN

LEAN Principles

LEAN principles originated in Japan with the “Toyota Production System” and have evolved from manufacturing. Tools and techniques for LEAN are rocking the world of Information Technology (LEAN IT). LEAN does not stand alone! There is a DevOps Foundation certification class available that explains how LEAN, AGILE and ITSM dove tail together to optimize a DevOps integrated delivery pipeline. The core idea is to deliver customer value while eliminating waste (Muda). The goal is to provide value to the customer through a perfect value creation process that has zero waste.

What About KANBAN?

KANBAN is one of many techniques utilized for LEAN practices and results in an increase in productivity and value for individuals and teams. In Japanese the word KAN means visual and the word BAN means board. KANBAN is a visual board that helps teams to visualize work and get more done. If you’re reading this because you are interested in using KANBAN for yourself or your team, here is an inexpensive online e-learning, self-paced course available titled “Spotlight on KANBAN”. It is a great resource.

KANBAN starts with a list of tasks on the left. There are color-coded cards (sticky notes) for each task that physically get moved through work in progress fields until the card/task finally ends in the DONE column on the right. KANBAN is like an expanded to-do list. These tasks can be completed by one individual, many individuals or teams. Visualizing the work and seeing tasks moved to DONE gives the team a sense of accomplishment and inspires them to keep moving forward.

The KANBAN board is a pull system. This means that it is the voice of the customer or the customer requirement that determines/pulls the work. This keeps the teams focused on creating VALUE for customers. Also, teams prioritize and pull work when they are ready for it to prevent overburden. KANBAN ensures that the work being performed is customer focused. Because the focus is on moving tasks to DONE, the KANBAN helps to reduce Work in Progress (WIP). We can have a whole lot of effort and teams can appear to be working very hard but if there are a hundred things in progress and nothing moved to DONE, where is the VALUE? Reducing idle time and WIP is a key benefit of using a KANBAN tool.

Although traditional KANBAN boards are on walls or whiteboards, there are many electronic KANBAN tools that work well for remote teams. Start with your own template, create it with tape on a whiteboard or look for an e-KANBAN. Start today to realize the power so that you too KAN KANBAN! 

For more information click here KANBAN

Comments

Popular posts from this blog

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...

What is the difference between Process Owner, Process Manager and Process Practitioner?

This article was originally published in 2015. With the Introduction of ITIL 4, some of this best practice has changed. See  ITIL 4 and the Evolving Role of Roles . Updated Definitions in ITIL 4: Process Owner: In ITIL 4, the concept of 'processes' has expanded into broader 'practices.' Consequently, the Process Owner is now often referred to as the 'Practice Owner.' This individual is accountable for the overall design, performance, integration, and improvement of a specific practice within the organization. They ensure that the practice achieves its intended outcomes and aligns with the organization's objectives. Process Manager: Now commonly known as the 'Practice Manager' in ITIL 4, this role is responsible for the day-to-day management of the practice. The Practice Manager ensures that activities are carried out as intended, manages resources assigned to the practice, and oversees the practitioners performing the work. Process Practit...