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Showing posts with the label KANBAN

ITIL® 4 vs. 'The Source'​

Part of ITIL 4 ’s value proposition is that it embraces newer ways of working, such as Agile, Lean and DevOps. I was recently asked whether there was a compelling argument for individuals to go to ITIL for information about these approaches, vs. going to ‘the source’. Here’s my answer and I’d love to hear yours. 3) What source? Yes. There is a massive amount of information available about these topics. There are many ‘definitive’ sources of knowledge. For lifelong learners such as myself, these sources are a joy. They can also be overwhelming and at times a challenge to apply. A search for information about Lean, for example, may take you down a manufacturing route which then requires translation. Looking to learn more about Agile? Which method? Scrum, SAFe, extreme programming … you get the point. 2) The source is evolving. As an example, DevOps practitioners often pride themselves in the fact that there is no definitive body of knowledge; rather, there is an evolving col

ITIL 4 Guiding Principles - Keep It Simple - Take Two

If there is a way to make something complex it seems like we as IT Service Providers have that technique down to an art. Last week an ITIL 4 Foundation student asked, “Why is that?" The human brain is an intricate organ weighing on average about three pounds. There are about eleven billion neurons and one hundred trillion connections in your brain. The brain is the command central of everything that we think, everything you say and yes, of every solution that we might come up with. Our brain is thirsty for information. The more information we allow in the more eager our brain gets. This cycle generates a demand for stimulation. The more complex something becomes, the more stimulated our brain becomes. Hmmm, this might explain why so many become addicted to tech!     This guiding principle “Keep IT Simple” is just that… SIMPLE! The difficult task is going to be how do we ensure that we have “Just Enough” process and governance moving forward but also how do w

I KAN KANBAN

LEAN Principles LEAN principles originated in Japan with the “Toyota Production System” and have evolved from manufacturing. Tools and techniques for LEAN are rocking the world of Information Technology (LEAN IT). LEAN does not stand alone! There is a DevOps Foundation certification class available that explains how LEAN, AGILE and ITSM dove tail together to optimize a DevOps integrated delivery pipeline. The core idea is to deliver customer value while eliminating waste ( Muda ). The goal is to provide value to the customer through a perfect value creation process that has zero waste. What About KANBAN? KANBAN is one of many techniques utilized for LEAN practices and results in an increase in productivity and value for individuals and teams. In Japanese the word KAN means visual and the word BAN means board. KANBAN is a visual board that helps teams to visualize work and get more done. If you’re reading this because you are interested in using KANBAN for yourself or your tea