This January, ITSM Academy proudly celebrates 21 years, and we couldn’t be more excited to share this incredible milestone with our extended community of learners, partners, and ITSM professionals. When we launched in 2004, our vision was both simple and ambitious: to create a space where IT service management professionals could come together to learn, grow, and thrive. Over the years, that vision has transformed into a vibrant reality, made possible by the trust, support, and dedication of everyone who has been part of our journey. As we mark 21 extraordinary years, we take this moment to reflect on the milestones achieved, the memories created, and the magic that continues to inspire us. From the very beginning, ITSM Academy has been built on a people-first foundation. We’ve always believed in the transformative power of education—not just to advance individual careers but to drive organizational success and innovation. Along the way, we’ve been honored to witness countless “aha!” m...
An education strategy guides organizational learning and development, aligning training programs with business goals. By developing a structured approach to education, companies can improve employee performance, boost engagement, and foster a culture of continuous improvement. A well-designed education strategy also ensures that training investments yield measurable returns, enhancing both individual competencies and overall organizational capabilities. Step 1: Establish Competency Frameworks A core component of any effective education strategy is the competency framework. Competency frameworks provide a structure for identifying and developing the skills, knowledge, and behaviors necessary for success within an organization. By defining clear competencies across various roles, organizations can ensure that employees understand what is expected of them and can align their development accordingly. Competency frameworks should include: Role-Specific Competencies : Define the technical an...