Investing in ITSM training is a smart step toward advancing your career, improving team performance, and driving organizational success. But training is just the beginning—the real value lies in how you apply that knowledge to create meaningful change. To help you maximize your training, we’ve compiled actionable tips for turning what you’ve learned into impactful results. 1. Define Your Goals Before Training Starts Begin with the end in mind. Ask yourself (or your boss): What do I/we want to achieve after this training? How will this course help me address current challenges in my role or organization? Clear goals give your learning purpose and focus. Whether it’s streamlining a process, improving service delivery, or boosting team collaboration, having a defined objective ensures that your training aligns with real-world needs. 2. Engage Fully During Training Your training experience is what you make of it. To maximize your learning: Participate actively : Ask questions, share your...
For 21 years, ITSM Academy has been at the forefront of IT Service Management education, equipping professionals to navigate the complexities of ITIL, DevOps, and more. Along this journey, we’ve gathered invaluable insights from our learners, instructors, and partners—lessons that transcend the classroom and resonate throughout the ITSM profession. As we celebrate our 21st anniversary, we’re excited to share 21 key lessons we’ve learned. Whether you’re new to ITSM or a seasoned professional, these insights hopefully inspire your journey. 1. ITSM Is About People First Processes and tools matter, but people drive success. Focusing on collaboration, communication, and culture is essential for any ITSM initiative. 2. Continuous Improvement Is Non-Negotiable The IT landscape evolves rapidly, and staying stagnant is not an option. Always seek opportunities to improve services, processes, and skills. 3. Start with the "Why" Successful ITSM projects begin with a clear unders...