Since the start of the millennium
we have all heard that we must do “More with Less”.
“Less resistance” could prove
to be for service providers what staycations were to families who adapted to
“less for less” and created some of their most memorable times together. For example: Less resistance to governance and
process control might produce less chaos resulting in less time and meetings
less frustration and less fires. Oh, did I mention less work, less effort and
less stress? Perhaps a little less
resistance to invoking best practice for proactive planning process into
service design could result in less resources, cost overruns and lost revenue
due to unsatisfied customers.
I recently read an article where
the idea of “Less for Less” was looked at from the perspective of if our
resources are cut then we will have to cut programs, products, and services
also. Perhaps we should look at how to
cut back on to whom and what we produce in order to stay within our means. Government
sequestration may have triggered this way of thinking for some service
providers. This is a catchy title but is this really the case? Is there a different perspective on “Less for
Less”?
Think back a few years when a
downturn in the economy negatively impacted the workforce. Families got creative. The new trend became staycation instead of
vacation. A staycation meant less
travel arrangements for less time in planning, less time on the road or in
airports and therefore less missed connections, less cost for the family
resulting in less stress and less debt!
What about VALUE! Was there value
in this? Many did less for less and
experienced real joy with lifelong memories!
When we consider the increase for
demand of new or changed services from customers it is difficult to imagine how
service providers can produce value with the concept of “Less”. The business demand is for MORE.
Some things IT staff and service
provider executives would all like to see less of!
LESS MEETINGS!
In
a recent discussion with ITSM practitioners is was noted that “Every time there
is a release we have a barrage of meetings sucking up a lot of time and
resources to resolve it! I am sick of
meetings. We just get through one fiasco and another is brewing! “We keep doing the same thing over and over
and expect a different result next time.”
LESS STRESS and OVERTIME!
These 60 and 80
hour workweeks are killing us! What is work
life balance again?
LESS BLAME GAME!
Dedicated people
who are working hard do not want to feel that they are not enabled for success,
it must be the infamous “THEY” who are at fault!
What would you
like to see less of? Add your list
here!...
What could you do less of that would
result in less of what’s on your list?
Optimizing value for service
providers and their consumers might just be doable by thinking about “LESS for
LESS” and how LESS could result in true VALUE for all involved. Do LESS with LESS! Really!!
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