Are you
a manager or practitioner in the IT Service Management Profession? Would you like to advance in your IT
career? Perhaps you have many years’
experience in IT and service management and would like to increase your credibility.
According to information on ITIL-officialsite, ”The
ITIL Expert level of qualification is aimed at those individuals who are
interested in demonstrating a superior level of knowledge of the ITIL Scheme in
its entirety. Achieving this level of
ITIL qualification will benefit a candidate in both their personal and
professional development, by aiding career advancement and progression within
the IT Service Management field. Candidates
who achieve ITIL Expert level will also satisfy the prerequisite entry criteria
for the ITIL Master Level; the highest level qualification within the ITIL
scheme.”
The ITIL qualifications scheme offers a modular
approach to the ITIL framework. In this scheme, candidates are free to select
from a variety of qualifications which focus on targeted areas of the ITIL
Service Lifecycle to varying degrees of depth and specialism. The flexibility
of modules available means that candidates are free to tailor their own
individual qualifications portfolio to their own personal and professional
requirements.
Value for the Service Provider
As business demand for excellence continues to
increase, the demand for IT service and
support becomes paramount. Speed and
agility are essential and the need for automation through the design and
service transition lifecycle is evident.
ITIL will focus on a structured approach via management control and
ongoing improvement over all of the processes that are required for a service
provider to be successful. If not ITIL
than what? ITIL is the oldest
documented Best Practice in the world for IT and while it is vender neutral
prepares mangers and practitioners with knowledge needed to implement the framework
required for an end-to-end service delivery.
For those that look to tools and automation as the solution I have to
ask you, “What are you going to automate”?
If we automate chaos we might be able to achieve faster chaos!
What’s in it for me?
In the past we have depended on Service Desk experts
or perhaps the experts in Application Development to be successful in their siloes
of expertise. Oh! And lets not to forget
the heroes and ninjaneers that run to the rescue when all havoc breaks loose! Today’s
market requires an integrated approach with process and functional team
integration all the way through strategy, design, transition and operation of
the service. Gone are the days where the
need for siloed experts alone can continue to bring enterprise value to the
business.
The ITIL expert
will gain knowledge necessary to understand the integration points throughout
the service lifecycle and how to govern, implement and support IT services that
align with business need and demand. If
IT Service Management is your profession, the knowledge gained via the ITIL
Expert certification track will expand your current skillset and could provide
you a competitive advantage in your career. If not ITIL, than what?
Comments