Skip to main content

Why become an ITIL Expert?

Are you a manager or practitioner in the IT Service Management Profession?  Would you like to advance in your IT career?  Perhaps you have many years’ experience in IT and service management and would like to increase your credibility. 

According to information on ITIL-officialsite, ”The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.  Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field.  Candidates who achieve ITIL Expert level will also satisfy the prerequisite entry criteria for the ITIL Master Level; the highest level qualification within the ITIL scheme.”
The ITIL qualifications scheme offers a modular approach to the ITIL framework. In this scheme, candidates are free to select from a variety of qualifications which focus on targeted areas of the ITIL Service Lifecycle to varying degrees of depth and specialism. The flexibility of modules available means that candidates are free to tailor their own individual qualifications portfolio to their own personal and professional requirements.
Value for the Service Provider
As business demand for excellence continues to increase,  the demand for IT service and support becomes paramount.  Speed and agility are essential and the need for automation through the design and service transition lifecycle is evident.   ITIL will focus on a structured approach via management control and ongoing improvement over all of the processes that are required for a service provider to be successful.  If not ITIL than what?   ITIL is the oldest documented Best Practice in the world for IT and while it is vender neutral prepares mangers and practitioners with knowledge needed to implement the framework required for an end-to-end service delivery.  For those that look to tools and automation as the solution I have to ask you, “What are you going to automate”?   If we automate chaos we might be able to achieve faster chaos!
What’s in it for me?
In the past we have depended on Service Desk experts or perhaps the experts in Application Development to be successful in their siloes of expertise.  Oh! And lets not to forget the heroes and ninjaneers that run to the rescue when all havoc breaks loose! Today’s market requires an integrated approach with process and functional team integration all the way through strategy, design, transition and operation of the service.  Gone are the days where the need for siloed experts alone can continue to bring enterprise value to the business.
 The ITIL expert will gain knowledge necessary to understand the integration points throughout the service lifecycle and how to govern, implement and support IT services that align with business need and demand.  If IT Service Management is your profession, the knowledge gained via the ITIL Expert certification track will expand your current skillset and could provide you a competitive advantage in your career. If not ITIL, than what?
For further information: please visit us at


Popular posts from this blog

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and th

How Does ITIL Help in the Management of the SDLC?

I was recently asked how ITIL helps in the management of the SDLC (Software Development Lifecycle).  Simply put... SDLC is a Lifecycle approach to produce the software or the "product".  ITIL is a Lifecycle approach that focuses on the "service". I’ll start by reviewing both SDLC and ITIL Lifecycles and then summarize: SDLC  -  The intent of an SDLC process is to help produce a product that is cost-efficient, effective and of high quality. Once an application is created, the SDLC maps the proper deployment of the software into the live environment. The SDLC methodology usually contains the following stages: Analysis (requirements and design), construction, testing, release and maintenance.  The focus here is on the Software.  Most organizations will use an Agile or Waterfall approach to implement the software through the Software Development Lifecycle. ITIL  -  is a best practice for IT service management (ITSM) that focuses on aligning IT services with the

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): ·          Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.” ·          Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services-that is people. Because the people element adds variability, the service is variable. This holds true especially for the v