Happy Birthday ITIL!

ITIL is turning 25 this year.

In honor of this milestone, AXELOS commissioned a study (The Importance of ITIL® – A Global View – 2014 and Beyond) to provide a global and independent assessment of the current perception of ITIL, engaging nearly 400 C-Level and medium tier service managers in key international regions across a range of industries.

One of the stated reasons that the study was commissioned is because ITIL’s benefits are being questioned in light of factors such as cloud computing, more advanced automation, and agile. The results of the study reaffirm ITIL’s value, particularly in the eyes of IT executives. In fact, according to the study, just under 70% of executives indicated that ITIL is becoming more important in light of these trends.

Some interesting results include:

71% of those surveyed view ITIL as playing a tangible role in supporting the move to DevOps and Agile
ITIL 2011 adopters are more likely to see ITIL as growing in importance
40% of non-2011 respondents plan to move to 2011 soon
Certification and training was deemed the most valuable resource even over the core books
43% of respondents specified ‘too busy’ as their reason for not taking ITIL training
We still have a ways to go …only 21% of the organizations surveyed had achieved ‘improved agility and flexibility in provisioning services’ through ITL. That's where DevOps and Agile Service Management(r) will play an important role

To address the issues of improving agility and flexibility, my colleagues at ITSM Academy are excited about the upcoming DevOps and Agile Service Management certification courses. Stay tuned!

Click here to check out the complete study.

Comments

Four Service Characteristics

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By Donna Knapp For years, people , process , and technology (PPT) was a widely recognized framework for balancing and integrating the components needed to achieve optimal performance and outcomes. In the ITIL v3 Service Design publication, this framework was expanded to the four Ps: people , processes , products , and partners . ITIL 4 has further expanded and evolved this framework to the four dimensions of service management. These four dimensions are collectively critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four dimensions of service management are: Organizations and people Information and technology Partners and suppliers Value streams and processes. These four dimensions represent perspectives which are relevant to the whole service value system (SVS), including the entirety of the service value chain and all ITIL practices. Each ITIL practice is a set of organizational resources base...

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