Skip to main content

Calling All ITIL Experts

What is an ITIL Expert? 
An evangelist? A champion? A coach?
D.  All of the Above

Holding the ITIL Expert designation (or being an expert in ITIL) means that an individual has a broad and balanced understanding of ITIL concepts and is able to effectively apply and integrate that knowledge to the benefit of an organization.

So, what happens when ITIL evolves? ITIL 4 has been introduced and now it’s time for ITIL Experts to evolve their knowledge as well. But that doesn’t mean simply expanding their knowledge of ITIL.

ITIL 4 provides the guidance organizations need to address changing service management challenges and to utilize the potential of modern technology. This includes integrating Agile, Lean and DevOps concepts and understanding how these concepts influence new ways of thinking and working. So how do we bring these concepts together?
  • Agile Service Management describes how to adapt Agile and Scrum values and practices to ITSM process design and improvement activities 
  • ITSM for DevOps describes how to accelerate and modernize ITSM processes in support of DevOps 
  • Value Stream Mapping Facilitation introduces basic Lean concepts and takes a deep dive into preparing for and conducting a value stream mapping workshop and managing the follow-on continual improvement efforts
By expanding their knowledge of Agile, Lean and DevOps concepts, ITIL Experts improve their ability to interpret and adapt ITIL 4 guidance to an organization’s circumstances and needs.

How can ITIL Experts learn more about ITIL 4?  ITSM Academy is excited to announce that our first Managing Professional Transition course will be held 9/30 – 10/4, 2019.

The Managing Professional Transition (MPT) certification is designed to allow ITIL Experts or individuals with at least 17 credits in the ITIL v3/2011 certification scheme a comprehensive understanding of ITIL 4 concepts. In other words, it’s a ‘bridge’ class.

To be granted the Managing Professional (MP) designation, qualified individuals must complete the Managing Professional Transition certification course and pass the associated exam.

Being granted the Managing Professional (MP) designation means that individuals are not required to take the three Managing Professional practitioner courses (Create Deliver and Support, Drive Stakeholder Value, High Velocity IT) and the universal ITIL Strategist module (Direct Plan and Improve).

Learn More About the ITIL 4 Certification Scheme Here 
This is an exciting time to be an ITSM professional. One reason is we’ve finally stopped debating whether it is ITIL ‘or’ Agile, Lean and DevOps and figured out that it is ITIL ‘and’ Agile, Lean and DevOps. The more we understand about how these puzzle pieces fit together the better we are to help our organizations reap the benefits of the big picture: modern IT service management.

Comments

Popular posts from this blog

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and th

The ITIL Maturity Model

Most organizations, especially service management organizations, strive to improve themselves. For those of us leveraging the ITIL® best practices, continual improvement is part of our DNA. We are constantly evaluating our organizations and looking for ways to improve. To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System , Continual Improvement .   AXELOS has updated the ITIL Maturity Model and is offering new ITIL Assessment services. This will enable organizations to conduct evaluations and establish baselines to facilitate a continual improvement program. A while back I wrote an article on the importance of conducting an assessment . I explained the need to understand where you are before you can achieve your improvement goals. Understanding where you are deficient, how significant gaps are from your maturity objectives, and prioritizing which areas to focus on first are key to successfully improving. One method many organi

The Four Ps of Service Design - It’s not all about Technology

People ask me why I think that many designs and projects often fail. The most common answer is from a lack of preparation and management. Many IT organizations just think about the technology (product) implementation and fail to understand the risks of not planning for the effective and efficient use of the four Ps: People, Process, Products (services, technology and tools) and Partners (suppliers, manufacturers and vendors). A holistic approach should be adopted for all Service Design aspects and areas to ensure consistency and integration within all activities and processes across the entire IT environment, providing end to end business-related functionality and quality. (SD 2.4.2) People:   Have to have proper skills and possess the necessary competencies in order to get involved in the provision of IT services. The right skills, the right knowledge, the right level of experience must be kept current and aligned to the business needs. Products:   These are the technology managem