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Calling All ITIL Experts

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What is an ITIL Expert? 
An evangelist? A champion? A coach?
D.  All of the Above. 

 Holding the ITIL Expert designation (or being an expert in ITIL) means that an individual has a broad and balanced understanding of ITIL concepts and is able to effectively apply and integrate that knowledge to the benefit of an organization.

 So, what happens when ITIL evolves? ITIL 4 has been introduced and now it’s time for ITIL Experts to evolve their knowledge as well. But that doesn’t mean simply expanding their knowledge of ITIL.

ITIL 4 provides the guidance organizations need to address changing service management challenges and to utilize the potential of modern technology. This includes integrating Agile, Lean and DevOps concepts and understanding how these concepts influence new ways of thinking and working. So how do we bring these concepts together?
  • Agile Service Management describes how to adapt Agile and Scrum values and practices to ITSM process design and improvement activities 
  • ITSM for DevOps describes how to accelerate and modernize ITSM processes in support of DevOps 
  • Value Stream Mapping Facilitation introduces basic Lean concepts and takes a deep dive into preparing for and conducting a value stream mapping workshop and managing the follow-on continual improvement efforts
By expanding their knowledge of Agile, Lean and DevOps concepts, ITIL Experts improve their ability to interpret and adapt ITIL 4 guidance to an organization’s circumstances and needs.

How can ITIL Experts learn more about ITIL 4?  ITSM Academy is excited to announce that our first Managing Professional Transition course will be held 9/30 – 10/4, 2019.

The Managing Professional Transition (MPT) certification is designed to allow ITIL Experts or individuals with at least 17 credits in the ITIL v3/2011 certification scheme a comprehensive understanding of ITIL 4 concepts. In other words, it’s a ‘bridge’ class.

To be granted the Managing Professional (MP) designation, qualified individuals must complete the Managing Professional Transition certification course and pass the associated exam.

Being granted the Managing Professional (MP) designation means that individuals are not required to take the three Managing Professional practitioner courses (Create Deliver and Support, Drive Stakeholder Value, High Velocity IT) and the universal ITIL Strategist module (Direct Plan and Improve).

Learn More About the ITIL 4 Certification Scheme Here 
This is an exciting time to be an ITSM professional. One reason is we’ve finally stopped debating whether it is ITIL ‘or’ Agile, Lean and DevOps and figured out that it is ITIL ‘and’ Agile, Lean and DevOps. The more we understand about how these puzzle pieces fit together the better we are to help our organizations reap the benefits of the big picture: modern IT service management.



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