Skip to main content

WHY become an ITIL Strategic Leader

Image
By
ITIL 4 Certification Scheme

Guest Host Post by Jeff Jensen

I thought it would be valuable for me to share my own personal thoughts on what you will be able to do differently or better as a result of investing your time and money in becoming an ITIL 4 certified Strategic Leader:

ITIL 4 Foundation

WHY this class is worthwhile

ITIL 4 Foundation introduces a brand-new framework that reflects modern ways of working. It provides guidance for IT organizations to position themselves as high-performing, improve products and services, and better leverage underpinning practices. It introduces the Service Value System and lays the foundation for all intermediate modules.

WHAT you will learn

Foundational elements including value co-creation, VOCR, guiding principles, the Service Value Chain, and ITIL Practices. You'll also gain insight into service relationships and how they drive improved customer experiences and strategic objectives.

HOW this class will help you

You’ll return to your organization with practical tools to immediately improve initiatives. Concepts like VOCR, value streams, and guiding principles can shift outcomes from failure to success.

ITIL 4 Strategist – Direct Plan and Improve

WHY this class is worthwhile

DPI provides guidance on governance, alignment, and continual improvement. It helps organizations improve speed and agility through effective policies and frameworks.

WHAT you will learn

You’ll learn how to apply governance with just the right balance, and how to use the Continual Improvement Model to keep services and strategies aligned and viable.

HOW this class will help you

You’ll ensure alignment of governance policies and guidelines, and foster a culture of ongoing improvement, ensuring continued relevance in fast-changing environments.

ITIL 4 Leader – Digital and IT Strategy

WHY this class is worthwhile

DITS is a leadership class for digital transformation. It helps leaders prepare for the future and build digital-ready organizations.

WHAT you will learn

The class covers disruption, strategic positioning, and execution using a scenario-based learning approach. It equips learners with a strategic view of continual improvement to unify teams around digital strategy.

HOW this class will help you

Ideal for senior leaders or aspiring executives, DITS builds strategic thinking and equips you to guide organizations through digital evolution with confidence and impact.

In conclusion, taking these three ITIL 4 classes can empower leaders to make a lasting impact on their organization’s strategic success.

We hope to see you in class soon!


Join our Newsletter Square
Labels:

Comments

Post a Comment

Popular posts from this blog

Four Service Characteristics

By
Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...
Post a Comment
Read more

What Is A Service Offering?

By
The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...
Post a Comment
Read more

What is the difference between Process Owner, Process Manager and Process Practitioner?

By
This article was originally published in 2015. With the Introduction of ITIL 4, some of this best practice has changed. See  ITIL 4 and the Evolving Role of Roles . Updated Definitions in ITIL 4: Process Owner: In ITIL 4, the concept of 'processes' has expanded into broader 'practices.' Consequently, the Process Owner is now often referred to as the 'Practice Owner.' This individual is accountable for the overall design, performance, integration, and improvement of a specific practice within the organization. They ensure that the practice achieves its intended outcomes and aligns with the organization's objectives. Process Manager: Now commonly known as the 'Practice Manager' in ITIL 4, this role is responsible for the day-to-day management of the practice. The Practice Manager ensures that activities are carried out as intended, manages resources assigned to the practice, and oversees the practitioners performing the work. Process Practit...
Post a Comment
Read more