Where do I start with ITIL (Version 5)? Does my ITIL 4 certification still count? Which class will help me the most? Which course leads to the designation I want? These are practical questions, and the answers depend on where you are today and what you want to do next. That is why we keep expanding ITSM Academy’s All Things ITIL  resources - to help professionals and training planners find clear information and make confident decisions. The collection brings together ITIL (Version 5) guidance, certification FAQs, course information, and focused breakdowns of topics such as the Managing Professional, Strategic Leader, and Master pathways.  New: Explore the Qualification Scheme for Yourself Our latest addition is our unique, interactive ITIL (Version 5) Qualification Scheme . A qualification diagram shows how the pieces connect. Our tool lets you go much further. Select a course or designation to see what it covers, where it sits in the scheme, its prerequisites,...

When PeopleCert first announced the ITIL (Version 5) Managing Professional Transition (MPT) course, we did what we have done since 2004: scheduled an early beta class for North America. At that point, the course was still taking shape. Based on the previous ITIL v3 and ITIL 4 capstone transition courses - each of which concluded with one exam - we initially planned MPT as one consolidated class leading to one exam. As we approached our launch date and additional details were released, PeopleCert established that MPT would include two distinct areas of study and two certification exams: Product, Service and Experience (PSE): 120 minutes, 40 case-based questions Transformation: 90 minutes, 40 case-based questions Both exams are open book , with a passing score of 70%. Depending on learners' prior certifications, those who pass both earn either their ITIL (Version 5) Managing Professional or ITIL (Version 5) Master designation. As of August 2026, prerequisite ...

If you already hold an ITIL 4 certification, you can now take a shorter route to ITIL (Version 5) Foundation. The exam may be streamlined. Your learning experience shouldn’t be. ITIL (Version 5) builds on concepts ITIL 4 professionals already know while expanding the framework for today’s digital product and service environment. That creates an interesting question for certified ITIL 4 learners: What does it really take to make the move from ITIL 4 to ITIL (Version 5)? A Foundation Bridge course can provide an abbreviated transition. It focuses on what has changed and gives eligible ITIL 4 certificate holders a shorter path to the new certification. For some learners, that may sound like all they need. At ITSM Academy, we see the opportunity differently. If you are going to update your certification, why not also give yourself the time, context, and instructor guidance to understand the new framework in depth? Go Beyond the Bridge For a limited time, learners with a valid ITIL 4 certif...