Skip to main content

We are the World Leader for Value Stream Mapping?

Recently, I am hearing things like “We are the World Leader for Value Stream Mapping” from vendors and managed service providers alike. 

Why? I thought. Value Stream Mapping (VSM) was originally introduced in 1996. Why is this becoming such a hot item again now? 

Other tag lines and mantras that you are likely to hear are things like:    

Every IT executive, manager, or practitioner can surely add to this list. 

I thought about these and other new ways of thinking and realized we are moving beyond Digital Transformations and understood that true success for any delivery cycle will require Flow Engineering. Without continuous flow service providers are likely not going to be able to meet business and customer requirements. As an industry, the paradigm is already shifting.

TRAINING is a tool that provides overwhelming power and influence. Training allows IT Service Providers to not only educate but also inspire their people. This shift in culture is required to deliver quality. More than that, it increases our ability to deliver with the least amount of resources, time, and cost. Work with a training provider, like ITSM Academy to create an education plan! 

Do your IT professionals understand the difference or relationships of process to Value Streams?  If your organization is focusing on Security, Quality, Compliance, and Speed for the delivery of products and services this is a must-have.  A pipeline without a value stream is destined to fail at some level! VSM is critical to “FLOW” thinking and increasing FLOW and reducing WASTE is the only way to achieve the required Customer Experience.

Processes support value Streams – Surprise!  Not all processes require Value Streams. But ALL Value streams require processes.  Learn IF, WHEN and HOW--- Design New,  Reengineer, or to Improve your processes and how help to support value streams. Strategy!

For more details that will benefit your road map I encourage you to view these ITSM Academy courses: What is your plan?  Do you have one?

ITSM Academy's education planning team will spend all the time you need to assist you with a plan!  Begin Today – Start Chat!

Comments

Popular posts from this blog

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and th

The Four Ps of Service Design - It’s not all about Technology

People ask me why I think that many designs and projects often fail. The most common answer is from a lack of preparation and management. Many IT organizations just think about the technology (product) implementation and fail to understand the risks of not planning for the effective and efficient use of the four Ps: People, Process, Products (services, technology and tools) and Partners (suppliers, manufacturers and vendors). A holistic approach should be adopted for all Service Design aspects and areas to ensure consistency and integration within all activities and processes across the entire IT environment, providing end to end business-related functionality and quality. (SD 2.4.2) People:   Have to have proper skills and possess the necessary competencies in order to get involved in the provision of IT services. The right skills, the right knowledge, the right level of experience must be kept current and aligned to the business needs. Products:   These are the technology managem

The ITIL® Maturity Model

Most organizations, especially service management organizations, strive to improve themselves. For those of us leveraging the ITIL® best practices, continual improvement is part of our DNA. We are constantly evaluating our organizations and looking for ways to improve. To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System , Continual Improvement .   AXELOS has updated the ITIL Maturity Model and is offering new ITIL Assessment services. This will enable organizations to conduct evaluations and establish baselines to facilitate a continual improvement program. A while back I wrote an article on the importance of conducting an assessment . I explained the need to understand where you are before you can achieve your improvement goals. Understanding where you are deficient, how significant gaps are from your maturity objectives, and prioritizing which areas to focus on first are key to successfully improving. One method many organi