Skip to main content

Franny (the Festive) Flamingo

Guest host post by Lisa Schwartz

It is time to get back to sponsoring tradeshows!  

And here at ITSM Academy that means our mascot, Franny the Flamingo is going to Las Vegas. She's been with us at every conference since the early 2000s and I am sure she is ready to hit the road, via my suitcase, to represent again. 

And her moment is here. We just signed as a sponsor of #Pink23. It was an easy decision, year-over-year, the conference is awesome. 

This year, one of the options is to host, and name, the Signature Drink.

During the February conference, Franny will be celebrating her 19th birthday - the Canadian legal drinking age. 

It seemed fitting to honor her contribution to ITSM Academy by calling the #Pink23 Signature Drink the Festive Flamingo. That way, everyone attending can join Franny’s birthday bash. 


As it happens, @ITSMDonna is also celebrating her birthday in February and we take birthdays very seriously - paid holiday seriously - here at the Academy. 

In the spirit of celebration, we created a custom banner. And then boy-o-boy, one thing led to another and we landed on a whole themed booth to serve as birthday celebration HQ. 

We’re talking custom tablecloths, special giveaways, and prizes, even our logo got a Festive Flamingo pink-themed alteration. The best part, we can also use it in our breast-cancer awareness work.

We had so much fun designing for the Festive Flamingo we wanted to expand the audience we got to share it with. As part of the campaign, we updated our social media banners. Then the team suggested I write a follow-up to the original Franny blog post

They say that picture is worth a thousand words, and that’s a lot of keystrokes!

So we grabbed some shots of our favorites and put them into a little 58-second digital book - selectively leaving out some of the fun surprises we have planned for the folks who stop by the booth. 

Clearly, if you are thinking of attending #Pink23 we think you should. We have lots to celebrate including birthdays, new courses, great prizes, and raffles. 

And yes, that includes raffling off 19 FREE SEATS in our new ITSM Essentials certification course. 

Hope to see you there!


Popular posts from this blog

The Four Ps of Service Design - It’s not all about Technology

People ask me why I think that many designs and projects often fail. The most common answer is from a lack of preparation and management. Many IT organizations just think about the technology (product) implementation and fail to understand the risks of not planning for the effective and efficient use of the four Ps: People, Process, Products (services, technology and tools) and Partners (suppliers, manufacturers and vendors). A holistic approach should be adopted for all Service Design aspects and areas to ensure consistency and integration within all activities and processes across the entire IT environment, providing end to end business-related functionality and quality. (SD 2.4.2) People:   Have to have proper skills and possess the necessary competencies in order to get involved in the provision of IT services. The right skills, the right knowledge, the right level of experience must be kept current and aligned to the business needs. Products:   These are the technology managem

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and th

The ITIL® Maturity Model

Most organizations, especially service management organizations, strive to improve themselves. For those of us leveraging the ITIL® best practices, continual improvement is part of our DNA. We are constantly evaluating our organizations and looking for ways to improve. To aid in our improvement goals and underscore one of the major components of the ITIL Service Value System , Continual Improvement .   AXELOS has updated the ITIL Maturity Model and is offering new ITIL Assessment services. This will enable organizations to conduct evaluations and establish baselines to facilitate a continual improvement program. A while back I wrote an article on the importance of conducting an assessment . I explained the need to understand where you are before you can achieve your improvement goals. Understanding where you are deficient, how significant gaps are from your maturity objectives, and prioritizing which areas to focus on first are key to successfully improving. One method many organi