Celebrating 21 Years of ITSM Academy

This January, ITSM Academy proudly celebrates 21 years, and we couldn’t be more excited to share this

incredible milestone with our extended community of learners, partners, and ITSM professionals.

When we launched in 2004, our vision was both simple and ambitious: to create a space where IT service management professionals could come together to learn, grow, and thrive. Over the years, that vision has transformed into a vibrant reality, made possible by the trust, support, and dedication of everyone who has been part of our journey.

As we mark 21 extraordinary years, we take this moment to reflect on the milestones achieved, the memories created, and the magic that continues to inspire us.

From the very beginning, ITSM Academy has been built on a people-first foundation. We’ve always believed in the transformative power of education—not just to advance individual careers but to drive organizational success and innovation.

Along the way, we’ve been honored to witness countless “aha!” moments in our classrooms, both physical and virtual. Those moments of clarity, when the dots connect and the sparks of innovation light up, are what fuel our passion for what we do.

At the core of it all are the people—our talented team, our dedicated instructors, and most importantly, our incredible alumni.

Our success isn’t just measured in years; it’s measured in the impact we’ve had. It’s in the emails about promotions earned because of new skills. It’s in the organizations that have transformed their ITSM practices—and cultures—after training with us. It’s in every “thank you” and every referral that fills our classrooms with energy and enthusiasm.

So, to each of you who has been part of our story—thank you. YOU are what makes ITSM Academy special. You are the reason we stand here, 21 years strong, looking ahead to a future filled with possibilities.

Stay curious, stay inspired, and always #JustKeepLearning!

With heartfelt gratitude,

Lisa Schwartz, Co-Founder & CXO, ITSM Academy
🦩 #21YearsStrong #ILoveMyTeam
👉 Read ITSM Academy's Leadership & Timeline

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