Twenty-two years ago, ITSM Academy opened its doors with a simple goal; deliver high-quality, practical IT service management education that actually works in the real world.  What started in 2004 as a single training center in Fort Lauderdale, Florida, has grown into a globally recognized, female-owned small business trusted by professionals across enterprise, government, healthcare, and higher education. As we celebrate 22 years, this milestone isn’t just about longevity; it’s about evolution, relevance, and community. A Journey of Firsts, Growth, and Continuous Learning When we started training, there were only two ITIL v2 classes available: Foundation and Service Manager. Through every version of ITIL, we have developed - or “Academized” - the entire ITIL course portfolio, while also expanding well beyond it with many additional titles, including a full DevOps catalog and my personal favorite course, Certified Process Design Engineer (CPDE). #D...